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Sitel to hire 11,000 staff

Sitel reveals plans to expand by employing 11,000 staff, with 1,200 positions in the UK

Kayleigh Bateman
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Published: 02 Dec 2014 16:05

Sitel is set to hire 11,000 staff as part of plans to globally expand.

The business process outsourcing firm intends to recruit for 1,200 new positions in the UK alone.

Throughout 2014, Sitel has doubled its UK workforce to 3,000 staff as a result of contract wins in retail, the public sector and financial services. The company has also opened a customer contact centre in Coventry.

Expecting to see continued customer interest in multi-language omni-channels, the firm plans to hire multi-lingual staff in the UK to enable its international team to collaborate and offer round-the-clock support.

Globally, the company aims to expand in a range of industry sectors including communications, financial services, retail, manufacturing and consumer electronics.

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People-first culture

Sitel’s chief human resources officer, Elsa Zambrano, said developing a career path for employees is a "foundational building block" for the firm.

“Through our people-first culture and an extensive investment in training, we provide opportunities for growth and career advancement, regardless of past business experience," she said.

“This is a rewarding field for self-motivated individuals and we’re excited to meet, hire, train and promote the next generation of leaders.”

Sitel's regional director for the UK and Nordics, Karl Brough, started his career in an entry-level role at the company, before progressing to take on a management position.

Brough said: “We have seen first-hand the positive impact of an inclusive, results-focused workplace culture and look forward to welcoming 1,200 new colleagues to our UK team.

“Companies seeking differentiation in highly competitive markets increasingly recognise the power of customer service in delivering a seamless customer journey. With mobile and social now cornerstones of the customer experience and with consumers switching between devices, it is more important than ever that companies get their strategy right.”

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