Barclays bank launches mobile video banking

Barclays bank has launched a 24-hour video banking service that will enable customers to receive face-to-face service from anywhere.

The Barclays Video Banking is available as an app for iOS and Android devices and as a plugin on desktops and laptops.

Barclays Premier account customers will be invited to do their annual account reviews from 8 December 2014. Mortgage, business and wealth customers will be able to use it early in 2015. It will eventually be available to all retail customers and it will automatically match customers with a member of staff they have spoken to before.

Steven Cooper, CEO of personal banking at Barclays said that, despite digital interaction becoming more popular, face-to-face communication is still important. “While many of our customers are increasingly using digital channels to complete routine transactions, for the important moments, you just can’t beat face-to-face conversations – yet traditional branch opening hours don’t always give customers that choice," he said.

“In addition to the availability of our staff in our branches, over the phone or online, we are combining our dedicated staff with digital technology to bring this facility to customers wherever they are and at a time they choose – putting them in control of when and where they do their banking.”