Managed Print Services

MSPs deserve more recognition

CEO of Kaseya outlines its mission to improve the position of the managed service provider community Continue Reading

By

• Simon Quicke, Microscope Editor

Canon Business Centre SOS expands geographic reach

Partner able to provide more coverage for the print vendor in Hampshire and the South coast following acquisition Continue Reading

By

• Simon Quicke, Microscope Editor

The AI journey must start with the data

MSPs advised to begin conversations with customers at a data level to ensure AI tools will deliver the promised results Continue Reading

By

• Simon Quicke, Microscope Editor

Print channel continuing services shift

Research from Quocirca highlights areas for potential growth and identifies challenges for channel firms in adapting to meet changing customer needs Continue Reading

By

• Simon Quicke, Microscope Editor

Security hampers shift towards cloud printing

Customers have been moving towards off-premise options, but concerns around data integrity remain Continue Reading

By

• Simon Quicke, Microscope Editor

Security and AI occupy SME thoughts

Digital workspace player Espria shares the themes it uncovered at its recent discussion around technology that delivers users peace of mind Continue Reading

By

• Simon Quicke, Microscope Editor

Kyocera: In tough times, get closer to your suppliers

Print and document management player advises the channel to deepen relationships, while elsewhere, Canon puts more products into the hands of partners Continue Reading

By

• Simon Quicke, Microscope Editor

AI impacting print market with shift to digital capture

Shift towards scanning documents will have an impact on print volumes and the approach the channel needs to take with users Continue Reading

By

• Simon Quicke, Microscope Editor

Print managed services part of a sustainability pitch

It’s been pitched as a cost-controlling benefit, but the green benefits of MPS is growing, according to Kyocera Document Solutions UK Continue Reading

By

• Simon Quicke, Microscope Editor

Sustainability a key consideration for print buyers

Quocirca has uncovered the importance customers put on the green credentials of those providing them with printers Continue Reading

By

• Simon Quicke, Microscope Editor

Managed print investments growing

Research from Quocirca underlines market opportunity for those with the right solutions and ability to meet increasing customer expectations Continue Reading

By

• Simon Quicke, Microscope Editor

Channel share commercial print users’ top concerns

Research from Epson shares the views of numerous partners that are trying to help users to overcome challenges Continue Reading

By

• Simon Quicke, Microscope Editor

Managed print grows, but the channel can help to it expand further

Quocirca research indicates there are hurdles holding back users from committing to cloud printing, but Brother reports that the cloud-printing side of the business is expanding healthily Continue Reading

By

• Simon Quicke, Microscope Editor

MSP Day: Benefits from shifting towards security

Managed service providers have looked to grow revenues over the past year and have identified security as a key area and expanded their ability to operate in that area Continue Reading

By

• Simon Quicke, Microscope Editor

BCN, Daisy and Apogee start Q2 with M&A moves

The first working day of April started with a flurry of activity as consolidation continues across the channel Continue Reading

By

• Simon Quicke, Microscope Editor

Apogee signals ambition to expand reach

Creation of MCA-Apogee and acquisition in France is the start of a strategy that expands beyond the UK Continue Reading

By

• Simon Quicke, Microscope Editor

Printerbase charts surge in demand for MPS

Brother channel partner reports rising interest from SMEs in subscription services model Continue Reading

By

• Simon Quicke, Microscope Editor

Canon extends Business Centre network

Print player cuts the ribbon on two centres established with platinum partners to increase services for customers Continue Reading

By

• Simon Quicke, Microscope Editor

MicroScope: Dealing with rising prices

With prices rising, many are looking at what costs to cut – yet in the channel, the opposite might prove for better business. In this issue, read about how to navigate the cost issue, learn about the growing area of security, and learn about how to create a more appealing employment experience to attract talent Continue Reading

Brother and Epson giving channel more business print options

Vendors add more business printers to their ranges and look to channel to start selling to customers Continue Reading

By

• Simon Quicke, Microscope Editor

HP expects printer market to ramp up

As offices have reopened and workers have returned, the printer has been one of the key tools they have missed during the pandemic Continue Reading

By

• Simon Quicke, Microscope Editor

Context: Channel remains optimistic

Research from market watcher shows most across the European channel are feeling upbeat, even if that sentiment is not shared with all their customers Continue Reading

By

• Simon Quicke, Microscope Editor

MicroScope: 40 years of MicroScope

As we celebrate MicroScope’s 40 anniversary, we look back (and forward) to assess how the channel keeps changing, with experts weighing in with their opinions Continue Reading

BCN, XBM and Valsoft keep consolidation trend going

Firms add fellow resellers to their operations as they look to bolster depth, expertise and market reach Continue Reading

By

• Simon Quicke, Microscope Editor

MicroScope: The green agenda

Sustainability is now seen as a necessity for business to have on their agenda, so read about how the channel is turning green to capture customer attention. Also discover how the pandemic has changed sales forever and boosted the importance of relationships, as well as learn about how to handle currency fluctuations, rises and inflation Continue Reading

MicroScope: The slow march to Windows 11

It's taken a while, but the latest Microsoft OS is having an impact – read all about the journey to Windows 11, as well as the uptake of co-innovation and co-creation strategies in the channel, and Broadcom's acquisition of VMware Continue Reading

Print industry needs to work with channel on sustainability

Vendors are strong on their own actions, but need to use programmes to support more action in their channels Continue Reading

By

• Simon Quicke, Microscope Editor

Cloud print management set to dominate over next few years

Research from Quocirca paints a picture of a customer base moving to the cloud over the next few years, as it reacts to hybrid working Continue Reading

By

• Simon Quicke, Microscope Editor

MicroScope: Charging at SME security challenges

With cyber threats growing, SMEs have to improve their security position, and the channel is best placed to support that aim. Read all about improving security, how sustainability is more important than ever in channel conversations, and the impact of hybrid working Continue Reading

Kaseya and Datto tie-up will put pressure on rivals

Initial responses to multi-billion-dollar deal is to talk up the MSP market as a whole and focus on existing strategies Continue Reading

By

• Simon Quicke, Microscope Editor

Print industry unclear on net-zero definition as sustainability tops priority lists

The print world knows it has to be more sustainable, and mentioning the need to reduce carbon seems to be a key part of that process Continue Reading

By

• Billy MacInnes

MicroScope: Can life ever really be simple for partners?

In this issue, discover whether simplifying programmes and interactions with partners is achievable, and what barriers stand in the way for vendors looking to make life easier. Also read about why reskilling in a post-pandemic world is key to boosting industry, and learn about what to expect from the manufacturing sphere over the next year Continue Reading

Quocirca: Sustainability becoming top factor in print world

Customers want to get to net zero and the print channel must be able to show it can support that ambition Continue Reading

By

• Simon Quicke, Microscope Editor

Brother launches MPS offering at small customers

Print specialist Brother gives channel a subscription service option that should appeal to those that have previously shied away from managed print services Continue Reading

By

• Simon Quicke, Microscope Editor

Face-to-face sales still vital, says Kyocera

Print and document specialist Kyocera reminds partners that personal touch makes a difference and demos still help to close a sale Continue Reading

By

• Simon Quicke, Microscope Editor

MicroScope: Taking the steady approach to becoming an MSP

In this issue, take a closer look at the risks and pitfalls on the journey to becoming a manages services provider, read about expected ongoing change and consolidation in the year ahead, and discover what experts have to say on the skills and supply chain shortages Continue Reading

Print channel benefits from offices reopening

It’s been a tough time for those selling, servicing and supporting print hardware, but there are signs that 2022 will be a better year for the channel Continue Reading

By

• Simon Quicke, Microscope Editor

Kyocera Document Solutions boss calls for carbon negative to be the goal

Print player’s UK CEO argues that aiming to be carbon neutral through offsetting does not go far enough on the sustainability issue Continue Reading

By

• Simon Quicke, Microscope Editor

MPS Monitor launches UK operation

Managed print player recruits industry veteran and looks to tap into growing interest in print services Continue Reading

By

• Simon Quicke, Microscope Editor

SME customers embracing hybrid working at a fast pace

Smaller businesses appear to have taken to a hybrid working world much more easily than their enterprise-sized counterparts Continue Reading

By

• Simon Quicke, Microscope Editor

HP reacts to hybrid shift with Managed Print Flex

UK partners are part of pilot of cloud-based subscription printing model being offered to customers Continue Reading

By

• Simon Quicke, Microscope Editor

Print services procurement moving into the cloud

Research from Quocirca reveals increasing use of cloud marketplaces while Konica Minolta charts increasing SME move towards digitisation Continue Reading

By

• Simon Quicke, Microscope Editor

MSPs upbeat but wary of increased competition

Datto’s Global State of the MSP Report reveals widespread optimism, but also signs that the battle for customers is intensifying Continue Reading

By

• Simon Quicke, Microscope Editor

Print market transitioning to services

Covid-hit industry is accelerating its shift to a cloud and services model to ensure it can offset decline in traditional volume business Continue Reading

By

• Simon Quicke, Microscope Editor

Maintel sells MPS unit to CCS Group

Firm offloads managed print services unit as it looks to tighten its focus on cloud and managed services Continue Reading

By

• Simon Quicke, Microscope Editor

Cloud print demand surges, but MPS players risk being left behind

Quocirca warns that some MPS players are not providing their customers with the cloud print services that they are looking for Continue Reading

By

• Simon Quicke, Microscope Editor

Apogee picks up Direct-Tec

Managed print services player Apogee makes its first acquisition since being picked up by HP a few years ago Continue Reading

By

• Simon Quicke, Microscope Editor

Quocirca: Managed print services must react to market changes

Changes caused by the pandemic have changed the demands that customers have from their channel print partners Continue Reading

By

• Simon Quicke, Microscope Editor

Sharp cuts ribbon on European services operation

Supplier builds on recent acquisitions to develop its own focused unit dedicated to growing services revenues Continue Reading

By

• Simon Quicke, Microscope Editor

Computacenter records fastest profit growth in 2020

Channel player releases full-year results showing that the business navigated the choppy waters of the pandemic successfully Continue Reading

By

• Simon Quicke, Microscope Editor

Offices won’t be full for some time to come

Channel will have a role in helping customers adjust to a hybrid working world, with many staff indicating they will continue to work from home Continue Reading

By

• Simon Quicke, Microscope Editor

Brother extends as-a-service approach to label printers

Vendor Brother extends options for partners with monthly payment plans being offered on its label printer range Continue Reading

By

• Simon Quicke, Microscope Editor

Print partners need to do more

Canon Europe research shines light on customer frustrations with the way they are currently being served by the channel Continue Reading

By

• Simon Quicke, Microscope Editor

Softcat enjoys strong December and Agilitas sees revenues jump

Channel players share details of their recent trading performance, with both revealing that last year was strong Continue Reading

By

• Simon Quicke, Microscope Editor

Sharp Business Systems UK pitches the complete solution

Firm is building on last year’s acquisition of Complete IT with plans to provide a more expansive solution to SME customers Continue Reading

By

• Simon Quicke, Microscope Editor

The sustainability challenge

Epson research indicates that users do care about sustainability, but it's not as easy as just tapping into that sentiment Continue Reading

By

• Billy MacInnes

Canon cuts ribbon on latest Business Centre with IT@Spectrum

Canon continues on its mission to establish centres with partners to increase its penetration in key geographic areas Continue Reading

By

• Simon Quicke, Microscope Editor

Managed print channel upbeat over year ahead

Despite the ongoing pandemic, Quocirca found that many in the managed print world are looking to 2021 with better expectations Continue Reading

By

• Simon Quicke, Microscope Editor

Sustainability is a growing part of the printing pitch

The pandemic has given many customers the chance to consider their strategy going forward Continue Reading

By

• Simon Quicke, Microscope Editor

‘As a service’ a critical part of the Nuvias strategy

The distributor is continuing to develop its services options for resellers in an area of the market that is gaining more attention Continue Reading

By

• Simon Quicke, Microscope Editor

MSP channel gets more programmes, tie-ups and products

Sharp UK, Barracuda MSP and Toshiba Tec, and Cherwell are all taking steps to enhance their offerings and positions in the managed services market Continue Reading

By

• Simon Quicke, Microscope Editor

Ricoh snaps up MTI Technology

Printer player strikes deal to add more depth to its services capabilities across EMEA Continue Reading

By

• Simon Quicke, Microscope Editor

Lexmark adds to reseller cloud options

Print player Lexmark adds third-party device management, free apps and touchless print into its cloud mix Continue Reading

By

• Simon Quicke, Microscope Editor

As-a-service offers take centre stage at HP Reinvent

HP shares details of more services that partners can take out to those working at home during the pandemic Continue Reading

By

• Simon Quicke, Microscope Editor

MSPs continue to show signs of resilience

Datto’s CEO shares insights into the progress that the managed service provider community has made since lockdown restrictions eased Continue Reading

By

• Simon Quicke, Microscope Editor

HP keeping an eye on print inventory levels

Vendor is having to juggle with some challenges in the commercial print market as a result of the coronavirus pandemic Continue Reading

By

• Simon Quicke, Microscope Editor

Print channel must adapt to a hybrid world

Latest findings from analyst house Quocirca indicate many expect remote working to remain the norm Continue Reading

By

• Simon Quicke, Microscope Editor

Services and datacentres keep SCC growth coming

Channel player lifts the lid on highlights from its most recently completed fiscal year with the business continuing to build on previous years of growth Continue Reading

By

• Simon Quicke, Microscope Editor

Vectra, Sumo Logic, Konica Minolta and HP work on partner programmes

Vendors continue to enhance channel progammes and sign up more resellers to the fold Continue Reading

By

• Simon Quicke, Microscope Editor

MicroScope: MSPs lend a helping hand

In this issue, read about how the Covid-19 pandemic has allowed for managed services players to show their worth, and discover how the use of collaborative tools has made businesses consider how to make conference calls more engaging Continue Reading

Enterprise print market getting ready for the start of a recovery

Context has shared its latest analysis of the market, and its expectations should bring some cheer to hard-pressed printer specialists Continue Reading

By

• Simon Quicke, Microscope Editor

Printer channel braced for coronavirus-related revenue hit

The Covid-19 pandemic has had quite an impact on the printer industry, with many expecting it to reduce revenues Continue Reading

By

• Simon Quicke, Microscope Editor

Exertis consolidates services options

Distributor looks to make life easier for those resellers looking to provide services across the sales cycle Continue Reading

By

• Simon Quicke, Microscope Editor

Brother offers remote tools for partners

Printer player Brother hands resellers free licenses to enable them to keep providing remote help for customers Continue Reading

By

• Simon Quicke, Microscope Editor

Coronavirus: Print channel appeals for more vendor support

Research from Quocirca reveals that the print channel is having to cope with the pandemic and the challenges of moving to a “new normal” Continue Reading

By

• Simon Quicke, Microscope Editor

Lexmark hands channel cloud print management option

The print vendor has added to the cloud services its partners can take out to market Continue Reading

By

• Simon Quicke, Microscope Editor

Xerox makes double swoop for Altodigital and ITEC Connect

Xerox continues its strategy of adding managed services muscle by buying partners in the UK Continue Reading

By

• Simon Quicke, Microscope Editor

The channel and sustainability

There is no doubt that the climate change crisis has put the issue in the spotlight and resellers are being asked to not only help customers but show their own credentials around sustainability Continue Reading

By

• Billy MacInnes

ASL continues acquisition spree with B&M buy

Channel player’s quest to become the largest independent managed print player remains on track Continue Reading

By

• Simon Quicke, Microscope Editor

Digital transformation for print: Four traps to avoid

In the final part of her series on the world of print, Nicola Narey looks at how print providers can keep on the straight and narrow Continue Reading

Moving with the times – how PSPs can adapt their skills for the digital age

In the first part of her two-part series on the world of print, Quadient’s Nicola Narey shares her views on why print service providers need to evolve their businesses Continue Reading

By

• Nicola Narey, Quadient

Cloud tops the menu in 2020, with helpings of HCI, security and 5G

We ask the channel what technologies and trends they see dominating in 2020 – cloud tops the list, with hyper-convergence, security and 5G also featuring Continue Reading

By

• Billy MacInnes

Lexmark unifies partner programmes under Connect banner

Printer player looks to make life easier and more profitable for partners with launch of fresh global programme Continue Reading

By

• Simon Quicke, Microscope Editor

Xerox adds managed print muscle with Arena Group buy

Print vendor makes acquisition to give it more options across the European SME market Continue Reading

By

• Simon Quicke, Microscope Editor

Print channel has a strong sustainability pitch

Long-standing recycling schemes and print management designed to reduce paper wastage are just some of the efforts the industry has made over the years to increase sustainability Continue Reading

By

• Simon Quicke, Microscope Editor

Channel predictions: Opportunities in AI, hybrid cloud, edge and security

Some of the great and the good in the industry have shared their predictions for what they expect in 2020 Continue Reading

By

• Simon Quicke, Microscope Editor

Managed print players caught up in customer tension

Those making the IT decisions hold different views around printing and collaboration compared with the rest of the workforce and the MPS supplier has to bridge that gap Continue Reading

By

• Simon Quicke, Microscope Editor

ASL swoops for Smart Print

Managed print and office specialist makes continues to use acquisition as a way of extending the reach of the business Continue Reading

By

• Simon Quicke, Microscope Editor

Kyocera Document Solutions boss looks beyond managed print services

Resellers are being urged to develop more services to ensure they don’t lose the customer and miss out on hefty chunks of the IT budget Continue Reading

By

• Simon Quicke, Microscope Editor

SCC investing in the future

Channel player delivers solid set of numbers for its fiscal year at the same time as investing in IT systems to support future ambitions Continue Reading

By

• Simon Quicke, Microscope Editor

ASL and Orange add to the consolidation trend

ASL and Orange have both turned to acquisition as a way to strengthen their market offerings Continue Reading

By

• Simon Quicke, Microscope Editor

M2 fully merges into SCC

The managed print operation that SCC acquired five years ago will now be merged into the core business Continue Reading

By

• Simon Quicke, Microscope Editor

Channel opportunities stack up in managed print services

We identify the opportunities presented by managed print services and consider the pros and cons for partners seeking to sell such services Continue Reading

By

• Billy MacInnes

Help us to help you – how the customer-first model helps you empower your business

We are in the middle of the fourth industrial revolution, with technologies such as the internet of things, data analytics, artificial intelligence and cloud-based business management tools a regular talking point. But technology alone won’t solve productivity bottlenecks and open new avenues for growth. There is a bigger picture that cannot be ignored – it starts with the customer Continue Reading

By

• Thomas Honoré, Columbus

Resellers showing interest in managed print services

An analysis of how the print market fared in Q4 from Context has revealed that more are looking to add managed services to their offerings Continue Reading

By

• Simon Quicke, Microscope Editor

Asolvi makes another UK acquisition with Vantage Computing deal

The service management specialist has made it two deals in two months so far in 2019 Continue Reading

By

• Simon Quicke, Microscope Editor

Canon could expand Business Centre network

Having opened its first UK-based Canon Business Centre last year the firm's channel boss is looking into building on that progress Continue Reading

By

• Simon Quicke, Microscope Editor

Asolvi extends UK reach with Purpose Software buy

Print management specialist snapped up as Nordic player looks to bolster market share Continue Reading

By

• Simon Quicke, Microscope Editor

Managed print services gaining ground

 Continue Reading

What has HP Inc got in common with Manchester City and Chelsea FC?

Comments made by the HP boss about the context of the recent acquisition of Apogee got Billy MacInnes thinking about other operations that buy strategically to deny rivals Continue Reading

By

• Billy MacInnes