Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
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News
20 Nov 2024
Lemongrass stepping up support to get customers to Clean Core
SAP channel specialist is guiding users through the stages to unlock the benefits of the vendor’s cloud shift Continue Reading
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News
20 Nov 2024
Softcat update signals strong start to 2025 financial year
Channel player shares insights into first quarter trading with talk of customer demand remaining strong Continue Reading
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News
07 Dec 2022
Air IT and Nexer Group active on M&A front
Firm Air IT continues to show its determination to use M&A as a way of bolstering its position in the UK managed services market Continue Reading
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News
06 Dec 2022
MSPs report user cloud shift is rising
Research from Kaseya quizzing managed service providers has shone a light on the accelerated movement of workloads to the cloud Continue Reading
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News
06 Dec 2022
Logicalis CEO: Sustainability is non-negotiable
The future of the planet is uncertain, but more efforts are being made across the channel to ensure the IT industry is taking positive steps to improve the situation Continue Reading
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News
02 Dec 2022
NFON increasing channel support
Vendor has seen its IT partner levels increase and has a fresh portal and products that will support resellers Continue Reading
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E-Zine
02 Dec 2022
MicroScope: Dealing with rising prices
With prices rising, many are looking at what costs to cut – yet in the channel, the opposite might prove for better business. In this issue, read about how to navigate the cost issue, learn about the growing area of security, and learn about how to create a more appealing employment experience to attract talent Continue Reading
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News
01 Dec 2022
Westcon-Comstor on its journey to decarbonise
Distributor has invested in its ESG team and is committed to making a positive difference Continue Reading
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News
30 Nov 2022
Channel cranking up GreenLake sales for HPE
Firm reveals the impact partners have made around its as a service portfolio as it shares its fourth-quarter numbers Continue Reading
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News
24 Nov 2022
Bechtle expands UK footprint with ACS buy
Firm gains greater geographical coverage and access to more managed service skills with acquisition Continue Reading
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News
22 Nov 2022
Softcat trading statement adds to positive market vibes
Channel player updates markets on its fiscal first quarter with little sign that the recession is having an impact Continue Reading
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Opinion
22 Nov 2022
MicroScope at 40: The collapse of civilisation, time travel, and things that did not happen
Long time MicroScope contributor Nick Booth looks back over the history of the magazine and ponders on which expectations failed to be realised Continue Reading
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News
21 Nov 2022
SysGroup acquisitions deliver in H1 2022
Managed service player has seen immediate benefits from the deals it struck earlier this year Continue Reading
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News
17 Nov 2022
EvolveODM and Redcentric use acquisitions to fuel growth
Channel players have both been active in the M&A market as they look to add further customers and services to their portfolio Continue Reading
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News
15 Nov 2022
AdEPT continues managed services transition
Firm’s first-half numbers show a further move away from the traditional telephony market Continue Reading
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News
14 Nov 2022
TD SYNNEX: Security and services driving growth
Distributor shares research that shines a light on the current state of the European channel Continue Reading
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News
11 Nov 2022
Automation and improved service the focus for ConnectWise
Firm uses its Nation Connect event to underline is vision of the challenges being faced across the IT service provider sphere Continue Reading
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News
10 Nov 2022
SoftwareONE marks a year since HeleCloud move
Firm wanted the deal to boost its position in the AWS market and that ambition is well on the way to being achieved Continue Reading
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Feature
10 Nov 2022
Five-minute interview: Helen Kelisky, Google Cloud
This time around, MicroScope finds out a little bit more about Helen Kelisky, managing director for Google Cloud in the UK and Ireland Continue Reading
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News
08 Nov 2022
Codestone and OSF Digital hit the acquisition trail
Firms look to bolster skills, expertise and geographic reach with latest purchases Continue Reading
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News
04 Nov 2022
11:11 makes double acquisition to bolster market position
Move for Sungard Availability Services’ Recovery Services business and Sungard AS’s Cloud and Managed Services business adds to a growing number of deals struck this year Continue Reading
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News
03 Nov 2022
Currency issues affect Insight EMEA performance
Q3 numbers show further signs that the business is pivoting towards a software and services driven business Continue Reading
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News
01 Nov 2022
Competition remains a major MSP concern
The latest MSP survey from Datto shows that fear of rivals has continued to be a market theme Continue Reading
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News
28 Oct 2022
Computacenter on track for modest growth
Channel player’s Q3 trading update indicates that this year will be one of growth Continue Reading
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News
27 Oct 2022
MicroScope at 40: Antonio Neri, HPE
President and CEO of HPE shares his thoughts about the past and future of the channel as MicroScope marks its 40th anniversary Continue Reading
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News
25 Oct 2022
Softcat CEO: The strategy is delivering
Another fiscal year ends with investors being rewarded for backing the channel player Continue Reading
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News
24 Oct 2022
Couchbase CEO flags database-as-a-service opportunity
With customers transitioning to the cloud, the moment is right for partners to pitch something different Continue Reading
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News
21 Oct 2022
MSP drive continues at WatchGuard Technologies
Security player has continued to see high levels of channel activity among the managed service provider community Continue Reading
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News
20 Oct 2022
Sophos expects MDR approach will chime with MSSPs
Security player’s plans to make third-party compatibility really mean something should arm managed service providers with more flexibility Continue Reading
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News
20 Oct 2022
Canalys: Channel optimistic despite threat of challenging 2023
Channel Forum event concludes with a sense that although there are clouds on the economic horizon, the fundamentals for the channel are sound and the reasons for customers to keep spending still exist Continue Reading
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Opinion
19 Oct 2022
How can business manage the financial cost of rail strikes?
Colin Dean, major accounts director at M-Files, offers some advice for those struggling with the transport strikes Continue Reading
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News
19 Oct 2022
Canalys: Partners have the power
The channel has got to a size and a position where it is a serious industry in its own right – and that will have an impact on ecosystem relationships Continue Reading
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News
18 Oct 2022
NetApp ushers in Partner Sphere
Vendor’s partner programme will drive its channel towards the high-revenue areas of cloud and services Continue Reading
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Opinion
17 Oct 2022
Threat hunting for MSPs
Iratxe Vazquez, senior product marketing manager at WatchGuard, provides top tips for managed service providers to help their customers stay one step ahead of the cyber criminals Continue Reading
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News
12 Oct 2022
MicroScope at 40: David Watts, TD SYNNEX
As MicroScope celebrates its 40th anniversary, we look back and wonder about what will happen next. The key theme that links all four decades is change – and that has been seen across all parts of the channel Continue Reading
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News
11 Oct 2022
Academia Technology Group aims for growth in fiscal 2023
Education player signals it will look beyond its core market for more opportunities in the future Continue Reading
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Feature
11 Oct 2022
May the fourth be with you as you enter the final quarter with cautious optimism
The last three months of the year represent the busiest time for the channel as targets are aimed for and the year goes down as a success or failure Continue Reading
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News
06 Oct 2022
Context: Channel remains optimistic
Research from market watcher shows most across the European channel are feeling upbeat, even if that sentiment is not shared with all their customers Continue Reading
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Opinion
06 Oct 2022
MicroScope at 40: Billy MacInnes looks back
The former editor of MicroScope shares his memories about his time covering the channel Continue Reading
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News
06 Oct 2022
Channel feeling good about Q4
Despite economic uncertainty, thoughts around the key fourth quarter remain positive Continue Reading
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News
04 Oct 2022
Kaseya CEO talks of strong 2023 and love for Datto partners
Fred Voccola, CEO of Kaseya, shares his reactions to DattoCon and the message he had for MSPs at the event Continue Reading
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E-Zine
03 Oct 2022
MicroScope: 40 years of MicroScope
As we celebrate MicroScope’s 40 anniversary, we look back (and forward) to assess how the channel keeps changing, with experts weighing in with their opinions Continue Reading
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Feature
30 Sep 2022
The channel: Four decades of change
To celebrate MicroScope’s 40th anniversary, we ask channel leaders to reflect on the changes seen over the past four decades – a shift to software, and the emergence of the managed service provider and the cloud are among the highlights Continue Reading
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News
29 Sep 2022
The evolution of distribution
To mark the 40th anniversary of MicroScope, Frank Vitagliano, CEO at GTDC, shares his thoughts on the journey that the channel has been on for the last four decades and beyond Continue Reading
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News
27 Sep 2022
BCN, XBM and Valsoft keep consolidation trend going
Firms add fellow resellers to their operations as they look to bolster depth, expertise and market reach Continue Reading
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News
27 Sep 2022
Poly channel adapting to a hybrid world
Collaboration specialist has seen the demands on its partners change and a response across its reseller base Continue Reading
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News
27 Sep 2022
Espria emerges as an MSP targeting the digital workspace
Managed service provider unveils fresh brand after bringing two firms together earlier this summer Continue Reading
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Feature
26 Sep 2022
Where next for the channel?
As part of our 40th anniversary, we look ahead to get a sense of where the channel will go in the years and decades to come Continue Reading
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News
23 Sep 2022
Change at the top at Content+Cloud
Fresh CEO comes in as former incumbent heads to a role at parent company with brief to look for further growth across Europe Continue Reading
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News
23 Sep 2022
Alibaba Cloud outlines $1bn investment in partner ecosystem
Cloud player will spend the money over the next three years to enhance and grow its partner base Continue Reading
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News
21 Sep 2022
Jigsaw24 launches Apple support service
Jigsaw24 looks to help Windows specialists cover all the bases with a service that will ensure they match levels of support across a wider range of devices Continue Reading
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News
21 Sep 2022
Bytes updates on ‘positive’ H1
Channel player Bytes joins growing list of firms that have reported a decent first half, with hopes of that continuing over the rest of the year Continue Reading
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News
16 Sep 2022
After a bad August, the channel could help retail
The pressure is on to turn around sale decreases, and a trusted partner that can help introduce efficient technology might be part of the answer Continue Reading
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Feature
12 Sep 2022
Developing the subscription model
Customers and channel partners are moving to a world where flexible monthly payments are the norm, but that has meant distribution has had to take steps to support that shift Continue Reading
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News
09 Sep 2022
Computacenter CEO talks of users’ ‘robust’ IT commitment
Profits might be down, but there are reasons to look ahead with some confidence as the channel player shares its interim first-half numbers Continue Reading
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News
08 Sep 2022
Zyxel reports strong summer in education for MSPs
Networking player has seen its channel busy over the summer, selling into schools and colleges Continue Reading
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News
06 Sep 2022
Westcon-Comstor cuts ribbon on Cloud & Collaboration business division
Distributor reacts to market needs with a dedicated focus in areas where channel partners should be able to reap the rewards Continue Reading
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E-Zine
01 Sep 2022
MicroScope: The green agenda
Sustainability is now seen as a necessity for business to have on their agenda, so read about how the channel is turning green to capture customer attention. Also discover how the pandemic has changed sales forever and boosted the importance of relationships, as well as learn about how to handle currency fluctuations, rises and inflation Continue Reading
- 31 Aug 2022
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News
25 Aug 2022
Gaining ESG skills a rising motivation for M&A activity
The need to have a good story around environmental, social and governance (ESG) is driving more mergers and acquisitions Continue Reading
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News
24 Aug 2022
Transition continuing at K3 Business Technology
Channel player updates investors on progress made in its fiscal H1 as it looks to build a business serving the retail sector Continue Reading
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News
23 Aug 2022
Juniper Networks hands channel NaaS option
Vendor launches network as a service, which will give MSPs something to talk to customers about Continue Reading
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News
16 Aug 2022
Expereo and Wavenet hit acquisition trail
Firms expand their options by picking up more expertise and market coverage though deals Continue Reading
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Opinion
12 Aug 2022
How can MSPs minimise the risk of supply chain attacks?
Jaime Arze, manager II of third-party risk at Datto, shares some thoughts on how managed service providers can avoid becoming the weak links in the supply chain Continue Reading
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News
09 Aug 2022
Supply chain attacks spark security investments
There have been several episodes of attacks in the software supply chain world, and MSPs in general are feeling the heat Continue Reading
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Opinion
03 Aug 2022
How can managed service providers remain competitive?
Anthony Lamoureux, CEO of Velocity Smart, shares his thoughts about how an MSP can stand out from the crowd Continue Reading
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News
27 Jul 2022
D-Link bulks up channel education efforts
The need to keep on top of a changing networking market has seen a continued demand from the vendor’s channel for training and support Continue Reading
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News
26 Jul 2022
Specialisations and verticals the NetApp channel approach
Vendor is looking to ensure partners are in a position where they can get deeper into customers and sell a wider solution Continue Reading
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News
22 Jul 2022
Integration of acquisitions the focus at Redcentric
A flurry of deals in the past fiscal year need to be integrated, but don’t count out the chances of more targets being picked up Continue Reading
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News
19 Jul 2022
Trellix underlines MSP cyber threats
Security player adds to the growing weight of evidence that the channel is a target for cyber criminals Continue Reading
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News
19 Jul 2022
Babble back on acquisition trail with double swoop
Cloud comms player continues to add to its geographical and technical coverage with two more deals Continue Reading
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News
14 Jul 2022
Westcon-Comstor boss increases support for partners and staff
Distributor’s chief executive plans to ramp up partner support this year and is taking steps to protect staff from the cost-of-living crisis Continue Reading
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News
13 Jul 2022
Computacenter deepens North American position with BITS buy
Deal for Illinois-based VAR adds more coverage and depth to Computacenter’s position in the US Continue Reading
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News
13 Jul 2022
MITSG and Glide both opt for acquisitions to fuel growth
MSP and broadband specialist add to their operations with deals that provide more skills, customers and UK coverage Continue Reading
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News
12 Jul 2022
Softcat outlines CEO succession plan
Channel player Softcat reveals that current boss Graeme Watt will leave that position in August next year Continue Reading
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News
12 Jul 2022
Acquisition strategy helps AdEPT deliver solid results
Managed service player reinstates dividend as it enjoys revenue and gross profit increases Continue Reading
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News
08 Jul 2022
SHI International attack shows the channel are targets
Malware attack on channel player a reminder that criminals are focused on hitting firms across the partner ecosystem Continue Reading
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News
07 Jul 2022
Distribution has a role to play in a hyperscaler world
Support, application aggregation and skills are just a few of the benefits that disties can bring to bear for hyperscalers looking to work with the channel Continue Reading
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News
07 Jul 2022
Nerdio enhances support for MSPs
Vendor Nerdio rolls out improved partner programme to make life easier for partners supporting Microsoft Azure environments, and N-able is also bolstering its ability to support CSPs Continue Reading
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News
06 Jul 2022
Xerox bulks out digital services with Go Inspire
The print and document specialist is back in the acquiring mood as it adds more depth to its services Continue Reading
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News
06 Jul 2022
Node4 adds more Microsoft Azure skills with risual
Consolidation across the managed servicer provider community has continued, with two MSPs coming together Continue Reading
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News
01 Jul 2022
Channel key for Google Cloud
Approach taken by public cloud player shows partners are critical to its growth ambitions Continue Reading
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E-Zine
01 Jul 2022
MicroScope: The slow march to Windows 11
It's taken a while, but the latest Microsoft OS is having an impact – read all about the journey to Windows 11, as well as the uptake of co-innovation and co-creation strategies in the channel, and Broadcom's acquisition of VMware Continue Reading
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News
30 Jun 2022
Microsoft shows flexibility on block to legacy CSP auto-renewals
Microsoft reacts to efforts made by the channel to move to alternatives in the face of the previously proposed deadline to support next month Continue Reading
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News
30 Jun 2022
Distribution delivers for Dropbox
Evolution of disties has seen them better positioned to support a wide range of partners selling into the SME customer base Continue Reading
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News
28 Jun 2022
Channel confidence holds firm
Agilitas survey shines light on positive mood across IT channel as CloudCoCo H1 numbers add to evidence of growth Continue Reading
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News
28 Jun 2022
HPE rolls out Partner Ready Vantage programme
The focus is very much on supporting an as-a-service shift that has happened across the vendor’s channel base Continue Reading
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News
21 Jun 2022
Avanade and Intact add fuel to consolidation trend
Microsoft specialist and ERP player seal acquisitions as they look to strengthen their positions Continue Reading
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News
20 Jun 2022
BCN lands fresh PE backer
MSP set to continue with its expansive strategy after starting a relationship with a different private equity player Continue Reading
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News
20 Jun 2022
SysGroup looks ahead of pandemic-hit FY
Managed service player SysGroup is looking to continue with its buy-and-build strategy to grow the business this year Continue Reading
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News
17 Jun 2022
Increased complexity leaves users struggling with cloud security
Research from MSP Aptum shines a light on the struggles that are being experienced by large numbers of users Continue Reading
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News
16 Jun 2022
Co-creation and a partner ecosystem core to IBM
Vendor and partner Logicalis talk about working relationship as an illustration of how Big Blue is working with the channel Continue Reading
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News
15 Jun 2022
SMEs leaning more heavily on MSPs, says research
Research from JumpCloud reveals increased momentum in the shift by small and medium-sized customers towards working with the managed service model Continue Reading
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Feature
14 Jun 2022
Five-minute interview: Kit Kyte, Checkit
MicroScope talks to Kit Kyte, CEO at intelligent operations platform CheckIt, to discover what makes him tick and what his opinions are surrounding remote working and technology Continue Reading
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News
13 Jun 2022
Syncro steps up support for UK MSPs
Firm expands support hours and makes billing easier as it looks to grow managed service provider base on this side of the Atlantic Continue Reading
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News
10 Jun 2022
Schneider Electric, Maintel and DataSolutions highlight green efforts
Vendor, cloud player and distributor illustrate some of the steps that are being taken across the industry on the sustainability front Continue Reading
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E-Zine
10 Jun 2022
MicroScope: A return to face-to-face meetings
With the world emerging from the pandemic, what role does the personal event and face-to-face meetings hold in business? Also read about the next step for the future of collaboration and communication services, and why there needs to be greater diversity across the channel Continue Reading
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News
09 Jun 2022
DataSolutions and ANS Group both talk growth
Channel players share insights into their performance and ambitions for the future Continue Reading
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News
08 Jun 2022
Enterprises overspending on cloud services
The channel needs to help users address some of the factors that are causing them to get frustrated about their experiences of cloud computing Continue Reading
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News
06 Jun 2022
Ultima beefs up security with The AntiSocial Engineer buy
The Ultima and AntiSocial Engineer deal provides access to expertise around vulnerability exposure and remediation through education and understanding human nature Continue Reading
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News
30 May 2022
OGL expands advisory services and Gatewatcher firms up UK position
Both firms have sought expertise to lead their efforts as they look for market expansion and improved customer support Continue Reading
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News
27 May 2022
Daisy Communications and DSP-Explorer add to consolidation trend
Firms move to add depth and skills with deals for fellow channel players Continue Reading
