Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
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News
19 Dec 2024
SoftwareOne and Crayon announce tie-up
SoftwareOne’s purchase of Crayon will create a significant-sized European software and cloud provider and Microsoft specialist Continue Reading
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News
13 Dec 2024
TD Synnex UK&I managing director: AI set to grow in 2025
This might not have quite been the year the industry was expecting, but there are reasons to believe markets will improve Continue Reading
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Feature
02 Jan 2024
Why the channel can prepare for a positive 2024
A tough 2023 is in the books, and focus now settles on a fresh 12 months where the narrative can be better across the channel Continue Reading
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Feature
28 Dec 2023
Top 10 channel stories of 2023
It’s time to look back at what topics were making the news across the industry in the past 12 months Continue Reading
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Feature
27 Dec 2023
The top 10 channel themes of 2023
What were the main areas of interest in the past 12 months? This handy list of the top 10 should jog memories, stir debate and garner some agreement across the channel Continue Reading
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News
20 Dec 2023
Giacom picks up Microsoft-focused intY
Move to bolster managed services proposition will add greater cloud depth and enhance UK market position Continue Reading
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News
14 Dec 2023
Jamf stepping up channel enablement
Apple specialist Jamf views arming partners with more support as a critical part of its drive to increase partner revenues in 2024 Continue Reading
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News
14 Dec 2023
FluidOne makes M&A move for CNC
Brighton-based MSP is the latest to be picked up in a strategy to grow a network of branch offices across the country Continue Reading
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News
13 Dec 2023
Malwarebytes enhances MSP offering as DataSolutions looks for vendor growth
Cyber security firm enhances MSP offering after reporting strong demand for the services, while elsewhere, distributor reveals intention to grow its vendor portfolio Continue Reading
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Feature
13 Dec 2023
How was 2023 for channel partners and their vendors?
With 2023 drawing to a close, it’s time to ask: what kind of year was it for channel businesses? And did 2023 live up to their expectations or did it fall short? Continue Reading
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News
12 Dec 2023
Channel has role to play in supporting AI adoption
Findings from Dynatrace have revealed a clear opportunity for partners to help users keen to make use of the technology Continue Reading
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News
12 Dec 2023
Lenovo channel exec tips artificial intelligence, edge and multicloud as areas for growth
With 2024 just a matter of weeks away, partners are already being alerted to areas where decent revenues should be available Continue Reading
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News
11 Dec 2023
TD Synnex offers channel sustainability education
Distributor launches course to arm more partners with the information needed to reduce their carbon footprint Continue Reading
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News
08 Dec 2023
Arrow adds more XaaS support to cloud platform
Distributor bolsters management features on ArrowSphere as it responds to market demands, while elsewhere TD Synnex bolsters AI support Continue Reading
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Opinion
08 Dec 2023
Why understanding the four phases of cloud reselling is key to growth
Resellers have an opportunity to benefit from the cloud by de-mystifying solutions and focusing on customer needs, says Adam Tarbox Continue Reading
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Opinion
05 Dec 2023
More managed services to come
Stew Parkin, Global CTO at Assured Data Protection, thinks more channel players will use specialists for managed services, while customers will pay up front to beat inflation Continue Reading
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E-Zine
01 Dec 2023
MicroScope: What does the future hold for Industry 5.0?
In this issue, we explore the future of Industry 5.0 to discover whether it’s truly a tech revolution or just the next step in what has been promised since Industry 4.0. Also learn more about the risks and impacts of generative AI on data compliance and compliance, as well as seven steps you should take to engage customers while providing services Continue Reading
- 01 Dec 2023
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News
28 Nov 2023
Softcat indicates 2023 on track to finish strongly
Channel player shares trading update for its first quarter, including favourable comparisons lined up against this time last year Continue Reading
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News
27 Nov 2023
SysGroup grows managed services as H1 revenues dip
Channel player shares financial update indicating it’s lining up behind AI as an area for growth Continue Reading
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News
23 Nov 2023
Aptum expanding channel ecosystem
Recently appointed channel executive outlines plans to increase the cloud player’s routes to market Continue Reading
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News
23 Nov 2023
Dell: Channel will need to provide AI reassurances
Dell research exposes levels of hesitancy among UK customers over artificial intelligence Continue Reading
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Opinion
22 Nov 2023
The evolution of the distributor: From credit lines to sales acceleration
Matt Paynter, vendor alliances director, UK and Ireland at Exclusive Networks compares the then and now in Distribution Continue Reading
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News
22 Nov 2023
Context: Distribution will enjoy growth next year
Analyst shares its expectations of the amount of IT spending that will go through European distributors in 2024 Continue Reading
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News
21 Nov 2023
Juniper Networks continues NaaS channel push
Networking supplier has been promoting its as-a-service offering for more than a year, but combined with greater AI tools, 2024 should be a time of growth across the firm’s channel Continue Reading
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News
20 Nov 2023
Softcat: Security remains top customer concern going into 2024
Channel player’s research reveals the areas where users are going to prioritise spending in the year ahead Continue Reading
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News
17 Nov 2023
SonicWall’s US MSSP acquisition will benefit UK channel
Vendor’s move to add more services will ripple out to this side of the Atlantic Continue Reading
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Opinion
17 Nov 2023
Workforce Solutions: An untapped force for business growth
Lee Elliot, HP’s Northwest Europe Head of Offer Execution for Workforce Solutions, shares some thoughts about the state of the market Continue Reading
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News
16 Nov 2023
Advania looking for further UK expansion
Fresh from rebranding Content+Cloud, the Microsoft partner is focusing on AI and data, and talking of more M&A activity Continue Reading
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News
15 Nov 2023
UK momentum supports SoftwareOne Q3 revenue growth
Cloud service player issues a trading update that shares financials and progress on cost-saving programme and strategic review Continue Reading
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News
14 Nov 2023
Westcon-Comstor gets global role supporting Check Point MSSPs
Distributor signed up globally to help vendor reach out to more managed security partners Continue Reading
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News
14 Nov 2023
TD Synnex and Evolve IP deepening green commitment
Distributor and cloud communication specialist both actively stepping up their sustainability efforts Continue Reading
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News
13 Nov 2023
MSPs best placed to deliver security education
Distributor shares views on the role managed service providers can play in improving cyber awareness among customers Continue Reading
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News
10 Nov 2023
Security vendors ramp up MSP support
Check Point, Acronis, Malwarebytes and ManageEngine increase options for managed service providers Continue Reading
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News
09 Nov 2023
SME IT firms feeling positive about 2024
Findings from There Business will make cheery reading for those hoping that the narrative will change next year and become more upbeat Continue Reading
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News
08 Nov 2023
Competition the main concern for MSPs
Annual Datto survey indicates fears expressed in 2022 have continued to rise this year, along with a desire for vendor consolidation Continue Reading
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News
08 Nov 2023
NTT Data strengthens SAP channel position with Sapphire
Tie-up will provide greater coverage of the mid-market customer base and provide more geographical reach Continue Reading
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News
07 Nov 2023
CloudCoCo on track for FY growth
A focus on security and mutlicloud has paid off at the channel player as it continues to look for future revenue improvements Continue Reading
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News
02 Nov 2023
Customers struggling with IT complexity
Daisy Corporate Services reveals challenges that IT leaders are facing while trying to keep on top of their technology Continue Reading
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Opinion
02 Nov 2023
Seven steps to a successful CX journey
Rob Morris, head of customer success at Nebula Global Services, examines why it’s more vital than ever to keep customers engaged Continue Reading
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News
02 Nov 2023
Alludo gunning for remote access server market
Parallels brand owner identifies market opportunity that can be unlocked by working with channel partners Continue Reading
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Opinion
01 Nov 2023
Nurturing authentic partnerships in the security vendor landscape
Phil Sansom, Director Business Development and Alliances at Barracuda MSP , shares some thoughts about the need to break the speed dating cycle in the security industry Continue Reading
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News
01 Nov 2023
AWS looking for more channel growth
Senior partner leader at AWS shares the vision for widening relationships and working with generative AI to unlock more opportunities Continue Reading
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News
30 Oct 2023
TD Synnex places sustainability at heart of services business
Distributor increases circular economy approach after review underlined the demand from customers for greater levels of support Continue Reading
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News
30 Oct 2023
Computacenter on track for growth
Strong sales in Us and Germany countered a ‘difficult’ UK in the channel player Computacenter’s Q3 performance Continue Reading
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News
27 Oct 2023
Czech managed hosting player sets sights on UK
Web hosting and managed services player vshosting is keen to build a UK presence and increase its channel involvement Continue Reading
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News
25 Oct 2023
Bytes, Softcat and Westcon-Comstor display business resilience
It has been a tough year economically, but some channel players sharing their results this week have shown that growth is possible Continue Reading
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News
18 Oct 2023
Agilitas welcomes local MP to Nottingham HQ
Channel player shows politician round offices, sharing its vision for growth and introducing him to graduates Continue Reading
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News
18 Oct 2023
Avanade exposes generative AI skills gap
Customers know they have to embrace generative AI, but many are not in a position to support it due to a lack of expertise Continue Reading
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News
17 Oct 2023
Park Place Technologies expands UK presence with Xuper buy
Acquisition adds more third-party maintenance expertise and expands its presence across EMEA Continue Reading
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News
12 Oct 2023
Rubrik, ManageEngine and LogRhythm expanding channel reach
Vendors take steps to support, increase and expand their channel activities to drive further growth Continue Reading
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News
12 Oct 2023
Pure Storage bolsters channel pitch with power and rack payments
Storage player hands partners a chance to stand out from the competition with sustainability supporting option Continue Reading
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News
11 Oct 2023
SCC shines in Rigby Group FY results
Channel arm continues to deliver growth as Rigby Group shares its performance for the past fiscal year Continue Reading
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Opinion
11 Oct 2023
An Introduction to Microsoft 365 Copilot
Richard Hutchings, chief technology officer at Littlefish, shares some thoughts on the potential offered by the technology Continue Reading
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News
10 Oct 2023
Climb Global Solutions picks up DataSolutions
Addition of security and cloud-focused distributor will add more UK coverage and more suppliers to the portfolio Continue Reading
- 05 Oct 2023
- 05 Oct 2023
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News
05 Oct 2023
Canalys: Channel involvement with marketplaces will grow
Rather than bypassing partners, the penny is dropping that involving more will add more value and help meet a wider range of customer demands Continue Reading
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News
05 Oct 2023
Schneider Electric hands partners sustainability SaaS
Vendor continues to support partners with tools to identify, measure and ultimately reduce carbon emissions Continue Reading
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News
04 Oct 2023
Canalys: Generative AI a ‘generational opportunity’
The most used buzzword of the moment, GenAI, has the potential to drive revenues and services opportunities for the channel Continue Reading
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News
04 Oct 2023
Canalys: Vendors will expand channel relationships
The partner-first trend is set to continue as more vendors recognise value of partners and give them the chance to take on a greater share of the business Continue Reading
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News
03 Oct 2023
Software firms under cyber attack
Research from iomart has indicated firms that sit in the supply chain are seen as a target by criminals Continue Reading
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News
28 Sep 2023
Nutanix enhances programme to drive channel activity
Nutanix’s annual enhancement of its partner efforts continues to put the focus on driving more sales through the channel Continue Reading
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News
28 Sep 2023
CyberSmart arming MSPs in security fight
Vendor CyberSmart is keen to ensure those serving SMEs are as secure as their customers can be in the face of increasing attacks Continue Reading
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News
25 Sep 2023
Software spending getting chief financial officer scrutiny
The cost of SaaS tools is getting attention from those that have the power to tighten budgets Continue Reading
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News
21 Sep 2023
Cisco targeting SME segment
Cisco identifies shifting customer demands that will create more opportunities for its channel partners Continue Reading
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News
18 Sep 2023
Iomart CEO departs
Outgoing boss Reece Donovan has overseen iomart’s move towards a managed services model, but is leaving the business with immediate effect Continue Reading
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News
14 Sep 2023
Auxilion completes stage one of UK investment plan
Managed services centre of excellence in Sheffield is the start of a busy period for the ambitious MSP Continue Reading
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Opinion
12 Sep 2023
How to get MSSPs and vendors on the same page
The relationship between vendor and managed security service provider is key to success, accorind to Matthew Rhodes, regional sirector for MSSPs at Logpoint Continue Reading
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News
12 Sep 2023
Distology and Global Cloud Xchange extending security relationships
The distributor and the MSP have both added more depth to their offerings by striking up fresh relationships and cutting the ribbon on new options Continue Reading
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News
11 Sep 2023
SCC sets course on defining DSSP evolution
The recent acquisition of Nimble was part of a larger ambition to put the business in a position to meet changing customer needs Continue Reading
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News
08 Sep 2023
A year on, Logicalis looks back on Q Associates buy
The move to add data management to its existing connectivity and security options has yielded results over the past 12 months Continue Reading
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News
08 Sep 2023
Computacenter provides investor cheer with H1 results
Channel player on course for another year of growth after producing a decent set of numbers for the first six months of 2023 Continue Reading
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News
07 Sep 2023
Insight rolls out global cloud services option
Channel player Insight takes its support global as it looks to provide increased help for customers wrestling with cloud Continue Reading
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News
07 Sep 2023
SCC strengthens digital transformation play with Nimble
Channel player SCC makes investment to back digital strategy and drive the business forward in its ambitions to be a DSSP Continue Reading
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News
07 Sep 2023
Secureworks adds to the partner-first movement
Cyber security player is the latest to show faith in the channel to deliver products across UK&I and Europe Continue Reading
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News
04 Sep 2023
CloudSmiths CEO looking for UK growth
Firm has a growing presence in the country, and is looking for further expansion using a strategy of forming channel partnerships Continue Reading
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E-Zine
01 Sep 2023
MicroScope: Channel pushes on against the odds
In this issue, we take a look at the struggles and triumphs faced by the channel this year so far. Also read up on possible solutions to the skills shortage, including the opening up of STEM to a more diverse range of students, and the necessity for improving skills on the job Continue Reading
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News
30 Aug 2023
TD Synnex focused on taking market share
Distributor’s UK boss updates on progress made so far this year and the prospects for an improved 2024 Continue Reading
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News
30 Aug 2023
K3 Business Technology transition continues
Channel player focused on fashion industry shares H1 progress indicating that it is making progress Continue Reading
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News
29 Aug 2023
Bulk of IT spending going through the channel
The amount of money spent on technology might have been hit by macroeconomic conditions, but the majority of what is being transacted is going through partners Continue Reading
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News
29 Aug 2023
SCC outlines ambitious Scottish growth targets
Investment in fresh HQ is accompanied by an update on the growth plans for the business both this year and beyond Continue Reading
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News
17 Aug 2023
Gamma moves into security space with Satisnet buy
Unified comms player moves to add security depth with addition of experienced MSSP Continue Reading
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News
17 Aug 2023
Insight picks up Amdaris
Acquisition will add more depth to the channel player’s ability to support customers looking for digital transformation support Continue Reading
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Feature
17 Aug 2023
How has 2023 gone so far?
Before we all gear up for the busy end of the year, some of the great and the good across the channel review the progress made so far in 2023 Continue Reading
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News
16 Aug 2023
Deep Instinct widens channel reach with e92plus
Relationship struck with distributor should enable threat prevention specialist to expand its reseller base Continue Reading
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News
11 Aug 2023
Dell EMEA boss: Artificial intelligence of immense value
The debate about the benefit of artificial intelligence rages on, but for those trying to make it deliver benefits for partners, the value of the technology can already be appreciated Continue Reading
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Feature
03 Aug 2023
Five-minute interview: Ken Tripp, Netwrix
Ken Tripp, director of cyber security player Netwrix’s managed services programme, is the latest to share some personal details Continue Reading
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News
01 Aug 2023
Dell latest to signal generative AI channel opportunity
Vendor adds its backing for the technology to a growing list with the view it is a technology the channel needs to back Continue Reading
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News
28 Jul 2023
Citrix hands partners options to meet customer demands
Firm rolls out single subscription covering several services that will make life easier for the channel and users Continue Reading
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News
27 Jul 2023
Security a concern for MSPs
Managed service providers are a target of cyber criminals so taking steps to protect data is a major ambition Continue Reading
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News
27 Jul 2023
Daisy: Customers keeping a continuing eye on costs
Comms player shares research that underlines the ongoing impact the economic landscape is having on customer behaviour Continue Reading
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News
26 Jul 2023
Zyxel bolsters MSP support
Firm wants more partners to take the managed services approach, while elsewhere, Kyndryl ramps up its options in the security space Continue Reading
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News
26 Jul 2023
Babble buys again with more lined up for second half
Channel player seals three deals and indicates there is plenty more in the pipeline as it continues to expand the business Continue Reading
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Opinion
24 Jul 2023
A closer look at XLAs and what they mean for managed IT
Matt Baker, services consultant art Littlefish, lifts the lid on experience level agreements Continue Reading
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News
23 Jul 2023
SoftwareOne turns down Bain and starts strategic review
Second bid rejected but offers have promoted board to seriously assess future of the business Continue Reading
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News
21 Jul 2023
Bain makes second offer for SoftwareOne
Cloud and software specialist will have to consider a higher bid for the business after turning down last month’s opening offer Continue Reading
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News
21 Jul 2023
Managed services players expose hybrid working challenges
Research from a couple of MSPs indicates that in the financial services sector and the NHS, the technology to support remote working is not meeting employee needs Continue Reading
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News
19 Jul 2023
Microsoft increases channel exposure to AI
Vendor rolls out fresh specialisation encouraging the channel to embrace the benefits artificial intelligence can deliver Continue Reading
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News
17 Jul 2023
Arrow Electronics rolls out managed service offering
Distributor aims to help resellers plug gaps in their portfolios with a wide range of services Continue Reading
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News
14 Jul 2023
UK performs for Proact in Q2
Channel player shared its H1 update, indicating its performance on this side of the North Sea has been a good one Continue Reading
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News
12 Jul 2023
Couchbase: Digital transformation needs have changed
Couchbase signals the need for a tailored pitch, with customer priorities shifting over the past couple of years Continue Reading
