Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
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News
20 Nov 2024
Lemongrass stepping up support to get customers to Clean Core
SAP channel specialist is guiding users through the stages to unlock the benefits of the vendor’s cloud shift Continue Reading
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News
20 Nov 2024
Softcat update signals strong start to 2025 financial year
Channel player shares insights into first quarter trading with talk of customer demand remaining strong Continue Reading
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News
02 Oct 2019
Adept4 looks for CloudCoCo to improve fortunes
Managed services player is hoping the acquisition will improve its future fortunes Continue Reading
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Opinion
02 Oct 2019
Supporting intelligent workspaces
As new technology continues to drive new ways of working, IT departments need support in facilitating the flexibility and connectivity demanded by today’s tech-savvy workforce Continue Reading
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News
02 Oct 2019
HPE points distribution towards the growing as a service opportunity
Vendor is sitting down with distributors this week to talk about as a service, SMEs and its channel programmes Continue Reading
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News
01 Oct 2019
Maintel turns to former Avaya boss to step into CEO shoes
It's only taken a few weeks for the managed services player to settle on its choice of who will be its next chief executive Continue Reading
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News
01 Oct 2019
Spiceworks previews MSP matchmaking service
Spiceworks to launch AI-based service that enables MSPs to market themselves to customers Continue Reading
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News
30 Sep 2019
Channel to benefit from IT spending increase
Channel partners “in driving seat” when it comes to firms’ IT spending, says Spiceworks Continue Reading
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News
25 Sep 2019
Insight exposes the challenges for those running cloud projects
European wide research casts a light on the struggles that users are having meeting the various demands of their businesses Continue Reading
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News
24 Sep 2019
WatchGuard focusing on verticals as MSP numbers swell
Security player has seen its managed service provider relationships grow since it reached out to that segment of the channel community Continue Reading
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News
20 Sep 2019
ScanSource paints a picture of a digital future
Just weeks after it revealed plans to divest its hardware operation the firm has updated UK partners on the strategy Continue Reading
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News
20 Sep 2019
MSPs caught between the risks and rewards of protecting customers
Managed service players are seen by some customers as the weak link but have the potential to strengthen user defences Continue Reading
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News
17 Sep 2019
Agilitas chairman Kelly awarded OBE
Channel veteran is recognised for his efforts working in the ICT community in Wales Continue Reading
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News
17 Sep 2019
Barracuda MSP continuing to increase options for managed service players
Firm delivers first major update of Managed Workplace seven months after acquiring the security and RMM solution Continue Reading
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Feature
13 Sep 2019
What to expect in Q4
AI, contact centres and security are among the areas where the channel might gain in this quarter, according to industry figures Continue Reading
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News
12 Sep 2019
Datto challenging MSP sales and marketing assumptions
Firm is using an event in London to challenge existing views of sales and marketing and provide advice for those looking to devise their own strategy Continue Reading
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News
11 Sep 2019
Managed services on the rise for ECSC in H1
Cyber security specialist saw its managed services revenues climb in the first half but suffered some challenges in the consulting business Continue Reading
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News
10 Sep 2019
Time to skill up and deepen customer relationships
The fourth quarter is a key time on the sales front but there are other activities that resellers should engage in to get themselves in a stronger position come the year end Continue Reading
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News
06 Sep 2019
Distribution poised for growth after evolving for the digital future
The Global Technology Distribution Council has wrapped up it 2019 Summit with plenty of upbeat messages for the channel Continue Reading
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News
05 Sep 2019
Asolvi set for further UK expansion after landing fresh investment backers
Nordic firm has already acquired three UK firms this year and looks like more will be on the agenda after it has a fresh majority investor on board Continue Reading
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News
03 Sep 2019
More MSP consolidation with CMI snapping up BTA
The two MSPs have come together in a deal that will take Cgive CMI more revenues, staff and office locations Continue Reading
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News
03 Sep 2019
Olive Communications talks of growth after solid fiscal year
Comms specialist has seen its cloud and managed services business improve over the last fiscal year Continue Reading
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News
02 Sep 2019
Maintel to part company with chief executive as profits rise
Cloud and managed services player delivers interim half year numbers and and reveals its chief executive is leaving at the end of December Continue Reading
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News
29 Aug 2019
AWS partner HeleCloud sets sights on Europe with acquisition
AWS specialist makes its first acquisition gaining a foothold in the Benelux region with the aim of exploiting the growth opportunities in that region Continue Reading
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News
28 Aug 2019
Kaspersky reaches MSP milestone
Security vendor notches up sign-up milestone as the industry looks to reach out to managed service providers Continue Reading
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News
23 Aug 2019
Channel advice: How to spend the holiday weeks
Staff might be coming and going topping up their tans but there is still plenty that the channel can do both internally and crucially externally with customers Continue Reading
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News
19 Aug 2019
Cogeco Peer 1 shows adaptability with rebranding
Hosting specialist will become Aptum Technologies as it looks to chart a fresh course under the ownership of Digital Colony Continue Reading
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News
19 Aug 2019
IT Lab acquires Mirus IT
Managed services player with a focus on Microsoft takes revenues past the £75m mark with a move to pick up Mirus Continue Reading
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Feature
15 Aug 2019
Cyber security and the channel
Leading lights in the industry give their assessment of where the cyber security market is headed in the second half of 2019 Continue Reading
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News
14 Aug 2019
SCC investing in the future
Channel player delivers solid set of numbers for its fiscal year at the same time as investing in IT systems to support future ambitions Continue Reading
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News
07 Aug 2019
Digital transformation leadership a problem for users
NTT research has highlighted issues around the expertise of those leading digital transformation efforts and Kyocera has highlighted the need to concentrate on people as well as technology Continue Reading
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News
07 Aug 2019
Higher margin business helps Insight in Q2
Channel player might have seen sales remain flat but the CEO is remaining confident about the prospects for the second half Continue Reading
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News
06 Aug 2019
Financial services sector needs help with cloud and security
A recognition of the need for digital transformation is twinned with an acceptance that the skills and security is not there to make it happen for quite a few financial services players Continue Reading
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News
02 Aug 2019
Acora snaps up Plan-Net
Combined business will create a sizeable operation offering managed services to the mid-market Continue Reading
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News
02 Aug 2019
Ultima talks of growth prospects after landing PE investment
The intelligent automation specialist has gained a significant investment from a private equity backer that will give it the chance to dedicate funds to both its product strategy and M&A activity Continue Reading
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News
01 Aug 2019
Skilled staff key to delivering CDW strategy
Channel player's CEO opens up about the importance of having the staff to deliver its growth ambitions during a call discussing its Q2 results Continue Reading
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News
31 Jul 2019
Computacenter provides investor cheer with H1 update
Channel player issues trading statement covering its first half revealing that the business is progressing well in fiscal 19 Continue Reading
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News
22 Jul 2019
Jungle IT extends managed services reach
Jungle has made the first of a few acquisitions as it looks to extend its managed services portfolio Continue Reading
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News
17 Jul 2019
Customers don't fear AI but need plenty of education around it
A couple of pieces of research into the reaction of UK businesses to artificial intelligence has indicated there is an educational role for the channel to play if the technology is to become more widely adopted Continue Reading
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News
15 Jul 2019
SonicWall increasing support for MSSPs
The security player has been actively looking to work with more MSSPs and has also been investing in a direct touch team to drive more enterprise business back to partners Continue Reading
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Opinion
11 Jul 2019
The hybrid cloud and clearing technical debt
When done properly, hybrid infrastructure can deliver efficiency, cost savings and performance, but with so many options available, good advice from a channel partner is key to achieving these benefits Continue Reading
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News
10 Jul 2019
Cloud Distribution launches ARMR service
The distributor has launched a suite of white label security services aimed at making life easier for resellers Continue Reading
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Opinion
10 Jul 2019
What makes a great managed security service provider?
With an increasingly challenging threat landscape, being a successful MSSP can be a struggle. Making sure customers stay safe is critical to the success of your business, which is why understanding what makes a great MSSP is crucial for you to be able to make informed choices that will prove beneficial to the company Continue Reading
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News
09 Jul 2019
Asolvi seals third UK acquisition with PC Data buy
Nordic firm extends its footprint in the UK with move for Hull-based firm making its third British buy so far this year Continue Reading
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News
09 Jul 2019
ASL and Orange add to the consolidation trend
ASL and Orange have both turned to acquisition as a way to strengthen their market offerings Continue Reading
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News
05 Jul 2019
Mason Advisory lands major government contract
IT consultancy beats off stiff competition to get a two-year multi-million pound public sector contract Continue Reading
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News
03 Jul 2019
Connect Managed Services and G3 Comms merge
Customer Experience and Unified Comms players bought together to form a £55m revenue business Continue Reading
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Opinion
03 Jul 2019
Securing SD-WAN – beyond the base level
Software-defined networks has sophisticated security features built in, but additional layers of security are required to ensure robust protection against increasingly advanced cyber threats Continue Reading
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Opinion
02 Jul 2019
What are the risks of not responding to a critical alarm in time?
When selling management tools, managed service providers need to educate users about the importance of acting on the alarms generated by such equipment Continue Reading
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News
02 Jul 2019
Canalys: Demand for Security as a Service increasing
An analysis of Q1 from the research house has indicated that hosted offerings are growing at much faster rate than traditional hardware and software sales Continue Reading
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Opinion
01 Jul 2019
Apstra stops the cyber criminals from loitering with intent
Intent-based networking fine-tunes all the complicated variables that influence the performance of a network infrastructure and can head off any potential cock-ups Continue Reading
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News
28 Jun 2019
Adept4 showing progress during challenging H1
Managed services provider updates investors on its half year indicating that although things remain down year on year it has been taking steps to remedy the situation Continue Reading
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News
27 Jun 2019
Extreme Networks rolls out the welcome mat to Aerohive partners
Vendor makes it clear that there will be opportunities in a unified partner programme after its acquisition is completed Continue Reading
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News
26 Jun 2019
Lenovo joining the DaaS party
Vendor on the brink of rolling out an offering that channel partners can take out the SME customers Continue Reading
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News
25 Jun 2019
SysGroup strengthens West Country position with HNS buy
MSP makes its second buy of the year to bolster its cloud services proposition Continue Reading
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News
24 Jun 2019
Insight adds muscle on both sides of the Atlantic with PCM buy
Insight has forked out a significant amount to add IT products and services player PCM to the portfolio Continue Reading
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Opinion
21 Jun 2019
Shifting business model to benefit from the rise in cloud
Channel partners will need to undergo their own version of digital transformation to take full advantage of the shift to cloud Continue Reading
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News
20 Jun 2019
Channel consolidation continues with trio of deals
This year has already seen plenty of action on the mergers and acquisitions front and this week has added another three deals to the list Continue Reading
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News
20 Jun 2019
The MSP journey starts with identifying skills and vendors
Advice for those looking to move into managed services came out of an online Q&A on the back of MSP Day last month Continue Reading
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News
19 Jun 2019
HPE to go fully as a Service
The firm has set 2022 as the deadline all of its portfolio will be available on an as a Service basis with the channel playing a key role delivering it Continue Reading
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News
11 Jun 2019
SMEs still not getting the cloud
Small firms are crying out for education around the cloud with many not using the technology Continue Reading
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News
10 Jun 2019
MSPs told to be wary of the CSP model
A channel event in Canada will resonate with managed service players here who are worried about losing customer relationships Continue Reading
- 07 Jun 2019
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News
06 Jun 2019
Goodbye Daisy Partner Services and hello Allvotec
Daisy Partner Services is to be rebranded and given more independence as voice and data specialist Allvotec Continue Reading
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News
04 Jun 2019
Security vendors reaching out to MSP community
One of the themes of InfoSec is the ongoing move by vendors to appeal to the managed service provider community Continue Reading
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News
04 Jun 2019
Tech Data increasing managed security services support
Distributor rolls out a programme to support those resellers looking to make the shift into the MSSP market Continue Reading
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News
24 May 2019
Customers struggling with cloud security
Research from Claranet has revealed that many customers are finding it difficult to find the in-house resources to handle cloud security issues Continue Reading
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Feature
24 May 2019
Brexit crisis: How are businesses coping?
Theresa May’s impending departure has only deepened the confusion surrounding Brexit – so what does the business community make of it all? Continue Reading
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News
23 May 2019
MSP Day: More education needed but the future is bright
The second annual MSP Day has arrived and with it research into what is happening with the managed services community Continue Reading
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News
22 May 2019
SMEs increasing looking to MSPs
Datto's latest State of the MSP report paints a picture of a market in rude health that is enjoying an expanding customer base and widening service offerings Continue Reading
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News
17 May 2019
Recarta acquisition extends vendor relationships and infrastructure expertise
The IBM partner joins the growing list of resellers that have struck acquisitions this year after picking up Möbius Business Technologies Continue Reading
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News
17 May 2019
Barracuda enlists partners to hit $1 billion target
Barracuda CEO reveals growth plans to partners during firm's channel get together Continue Reading
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News
15 May 2019
Oncore IT and Node4 hit the acquisition trail
Both firms bolster their activities through purchases that will deliver unified comms for Oncore IT and SaaS skills for Node4 Continue Reading
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News
14 May 2019
Insight makes hire to support services ambitions
Channel player brings on board more expertise to grow its services ambitions across EMEA Continue Reading
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News
10 May 2019
Nutanix encouraging partners to develop HCI skills
The vendor is keen to get partners moving upstream to deliver hyper converged infrastructure products and services Continue Reading
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News
10 May 2019
Kaseya CEO: MSPs are dealing with the biggest issues in SME IT
Managed service providers are being looked to from customers struggling to deal with increasing complexity Continue Reading
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News
09 May 2019
MSPs have to address the security dimension
The need for managed service providers to push the security conversation with users has emerged as one of the key themes of the SolarWinds MSP event in Amsterdam Continue Reading
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Feature
03 May 2019
Channel enjoys a strong start to the year
Just how has this year been going? There is no better way to find out than ask a number of those working in the channel Continue Reading
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Opinion
30 Apr 2019
Ransomware and the danger of MSP lock-out
Recent attacks on managed service providers have highlighted remote monitoring and management vulnerabilities, reinforcing the need for a security-centric approach in MSPs’ foundational practices Continue Reading
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News
26 Apr 2019
SolarWinds and AdEPT both on the acquisition trail
Some changes in the IT services channel with a couple of deals designed to bolster the portfolios that are being offered by SolarWinds and AdEPT Continue Reading
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News
24 Apr 2019
Digital transformation spending flooding across all verticals
IDC is forecasting strong customer investments in digital transformation projects but the channel needs to make sure the focus is on more than just spending on tech Continue Reading
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News
23 Apr 2019
Data-driven services key to partner success, says Schneider
Vendor claims data analysis offers MSPs differentiation as their businesses move to the edge Continue Reading
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News
10 Apr 2019
HaaS already an option for many customers
Hardware as a Service is a model already being used by plenty of customers according to research from Spiceworks Continue Reading
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News
09 Apr 2019
WatchGuard makes life easier for MSPs
The security player has launched a cloud platform to support its managed service partners Continue Reading
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News
08 Apr 2019
Adept4 looks at legal options after customer cans contract
The managed services provider is looking at its options after a customer handed it a termination notice Continue Reading
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Feature
04 Apr 2019
Channel opportunities stack up in managed print services
We identify the opportunities presented by managed print services and consider the pros and cons for partners seeking to sell such services Continue Reading
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News
02 Apr 2019
Rapid7 acquires NetFort
Security player adds more muscle to its cloud platform with acquisition that will add network visibility and analysis tools Continue Reading
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News
29 Mar 2019
Security world moving more to subcription model
Vendors are being advised to make sure that the channel can support that shift away from traditional ways of purchasing security hardware and software Continue Reading
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News
26 Mar 2019
Time and money holding back IT pro skills development
Those delivering technological solutions for customers are only too aware that the world is changing and skills need to be developed but as SolarWinds has uncovered its not quite that simple Continue Reading
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News
26 Mar 2019
Datto looking to increase MSP sales and marketing support
The managed services specialist has shared its list of attributes that make a world class MSP and indicated that it could provide more help to those looking to increase their sales and marketing activities Continue Reading
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News
21 Mar 2019
Fujitsu adds vDaaS to the options on offer to MSPs
Vendor continues to add more options for channel partners adding a virtual desktop infrastructure proposal to the list Continue Reading
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News
20 Mar 2019
QBS Technology Group acquires MSP focused distributor Zedsphere
Acquisitive channel player makes a move to add hundreds of reseller relationships and more cloud expertise Continue Reading
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News
14 Mar 2019
SysGroup boss charting a course to become an MSP powerhouse
In the eleven months he has been at the helm Adam Binks has set out a course that should see the business expand significantly Continue Reading
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News
13 Mar 2019
MSPs guarding themselves against ransomware fallout
No one wants to be blamed after an attack, least of all the managed service provider, and more are taking steps to ensure they are not in the firing line Continue Reading
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News
12 Mar 2019
Computacenter breaks through £4bn revenue barrier
The channel player has released its 2018 year results breaking new ground and indicating that there is more growth to come Continue Reading
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Feature
08 Mar 2019
Adapt for the era of virtual distribution
Virtual distribution – the delivery of subscription services rather than physical products – is a growing IT trend. We consider what this means for channel businesses and how they can remain relevant in this changing IT world Continue Reading
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News
28 Feb 2019
Journey to the cloud not a straight line from A to B
Campaign from Cogeco Peer 1 to help customers understand that moving to the cloud can be more complex than some might think Continue Reading
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Opinion
27 Feb 2019
Help us to help you – how the customer-first model helps you empower your business
We are in the middle of the fourth industrial revolution, with technologies such as the internet of things, data analytics, artificial intelligence and cloud-based business management tools a regular talking point. But technology alone won’t solve productivity bottlenecks and open new avenues for growth. There is a bigger picture that cannot be ignored – it starts with the customer Continue Reading
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News
27 Feb 2019
Cloudflare open to channel expansion
Cloud based security and web performance player is keen to expand its UK channel relationships Continue Reading
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News
26 Feb 2019
ConnectWise looking at sale to private equity player
The MSP tools specialist has announced its intention to accept an acquisition offer from Thoma Bravo Continue Reading
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News
25 Feb 2019
SMEs failing to embrace innovation
The channel ill need to do a lot of hand holding to help more SMEs embrace some of the latest technological innovations Continue Reading
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News
20 Feb 2019
Foresite to use funding to build partner network
The cyber security specialist is looking to build its partner network across EMEA after getting backing from an investor Continue Reading
