Managed IT Services
The growth in the managed service provider (MSP) using both client-based agents and cloud technology to help customers keep on top of their IT needs has been one of the main features of the market in the last couple of years. This section will cover the ongoing developments with managed IT services in feature news and analysis.
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Feature
19 Nov 2024
Can partners take off with Copilot?
Copilot has been seen as the most tangible example of the channel selling AI, but how is it going for those that have got behind Microsoft’s offering? Continue Reading
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News
19 Nov 2024
ITC signals growth plans with BGF backing
Managed services player indicates money will support both organic and M&A growth as it looks to widen its reach beyond North-East England Continue Reading
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News
18 Nov 2024
Nextview Consulting enters UK via Sabio Salesforce practice deal
European player makes move to head across the side of the channel with an acquisition and partnership Continue Reading
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News
15 Nov 2024
Maintel interim CEO details transformation progress
The channel player has been through a process of focusing the business on specific areas Continue Reading
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News
13 Nov 2024
Giacom adds Inform Billing to bolster cloud services
Firm makes acquisition to add further depth to the tools it can provide its channel partners Continue Reading
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News
13 Nov 2024
Questions over the future of Exertis as DCC signals break-up
Group’s chief executive signals a strategic shift to focus solely on its energy business, with it unclear what comes next for its channel business Continue Reading
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News
12 Nov 2024
Avanade: Mid-market wants to consume AI but needs help
Channel player Avanade shares research that exposes obstacles holding back customers from further adoption of artificial intelligence and automation Continue Reading
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News
11 Nov 2024
Budget should spark channel to drive more AI and automation
Recently announced changes to National Insurance, capital gains tax and increases to the minimum wage should spark opportunities for partners Continue Reading
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News
08 Nov 2024
Kaseya boss on fixing MSP economics
Managed service providers continue to be undervalued for the services they deliver, but the firm’s CEO is keen to change that situation Continue Reading
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News
07 Nov 2024
MSPs benefitting from customer security demand
Research from EasyDMARC has put some numbers to anecdotal reports of sustained customer spending on data protection Continue Reading
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News
05 Nov 2024
Exclusive UK and Ireland managing director plans to increase partner support
SME-sized resellers and MSSPs are going to be getting increased backing from the distributor Continue Reading
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News
04 Nov 2024
ATSG and Evolve IP announce combination
Tie-up will create a global managed service provider business with significant revenues, partners and a sizeable customer base Continue Reading
- 31 Oct 2024
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News
25 Oct 2024
Lenovo points partners in the direction of growth areas
Roll-out of tailored journeys with 360 framework enhancements indicate where the vendor expects success to come from Continue Reading
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News
24 Oct 2024
Softcat CEO talks opportunities, expansion and the impact of AI
With the channel player sharing its full-year numbers, its boss has talked in greater depth about the business Continue Reading
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News
24 Oct 2024
Softcat provides investor cheer with solid FY24
Channel player continues almost two decades-long stretch of delivering double-digit growth, despite tough market conditions Continue Reading
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News
24 Oct 2024
Datatec shares H1 2025 numbers
Results shine light on progress being made by Westcon-Comstor and Logicalis towards increasing recurring revenue Continue Reading
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News
22 Oct 2024
SME reluctance to spend hits Bechtle Q3 numbers
Channel player updates the market with a sober assessment of the consequences of trading in a surprisingly weak market Continue Reading
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News
18 Oct 2024
Blackberry pushing MDR and growing OT channel
Firm’s EMEA channel lead shares an update on the current partner strategy at the security vendor Continue Reading
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News
18 Oct 2024
Schneider Electric shares French lessons with the UK
Power specialist shares progress made in circular efforts on the continent, and will bring them to this side of the channel Continue Reading
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News
17 Oct 2024
CloudCoCo selling MSP business to Aspire
CloudCoCo board concludes a sale is the best course of action to secure the future of what will remain an IT reselling and e-commerce operation Continue Reading
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News
16 Oct 2024
Logicalis rolls out sustainability blueprint offering
Channel player keen to share range of green services with users to support their drive to reduce emissions Continue Reading
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News
15 Oct 2024
Distributors taking steps to widen reach
Moves made by Arrow, Ingram, Westcon-Comstor, Climb and Exclusive, plus an APAC opening at Nebula, show the desire to extend growth opportunities across the channel Continue Reading
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News
15 Oct 2024
Bytes H1 numbers show benefits of software and services strategy
Channel player shares results for its first half, revealing a decline in hardware but improvements in other parts of the portfolio Continue Reading
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News
11 Oct 2024
Canalys: There are reasons for optimism
Chief analyst shares reasons why the channel should be positive, but encourages investment in emerging technology and services to remain relevant Continue Reading
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News
11 Oct 2024
TD Synnex: AI and security top channel technology investments
Distributor shares its latest report on the areas where partners are spending money and looking to support customers Continue Reading
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News
10 Oct 2024
Vendor cyber skills gap threatens to underline MDR
Managed service providers require high levels of support, but a gap remains, and is threatening to reduce the ability to deliver some cyber solutions Continue Reading
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News
10 Oct 2024
Advania extends UK coverage with CCS Media buy
Just four months after its last acquisition to extend its position in the UK, Microsoft specialist Advania has bought again to widen its reach Continue Reading
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Feature
09 Oct 2024
Reasons why MSPs are the future
The channel is increasingly relying on managed service providers due to a breadth of skill, talent and strong vendor relationships – but does the MSP model need to change? Continue Reading
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News
09 Oct 2024
Canalys: The glory days of hardware are over
Channel warned that the industry is changing and the domination once enjoyed by the hardware world is coming to an end Continue Reading
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News
08 Oct 2024
HP outlines workspace opportunities for partners
HP’s latest insights into what makes a happy worker signals areas where the channel can make an impact Continue Reading
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Opinion
08 Oct 2024
Preparing the channel for an AI-driven future
Francis O’Haire, Group CTO at Climb, has noticed that AI is on everyone’s minds these days – and for good reason Continue Reading
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News
07 Oct 2024
Getronics ushers in fresh CEO to drive growth
Managed services specialist Getronics shuffles management team and brings in experienced candidate to run the global channel player Continue Reading
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News
03 Oct 2024
Kerv deepens Microsoft expertise with Inciper buy
Kerv’s acquisition is its first struck since the managed services player attracted a fresh backer earlier this year Continue Reading
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News
01 Oct 2024
Iomart strikes ‘game-changing’ acquisition
Channel player iomart continues to use M&A to bolster its position in the cloud services market Continue Reading
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News
30 Sep 2024
Channel supporting dual-speed AI adoption trend
One of the themes emerging from a recent IBM SI partner get-together was the varying responses of users to GenAI Continue Reading
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News
27 Sep 2024
TD Synnex Q3 results show signs of industry recovery
Distributor TD Synnex’s CEO talks of an improving market after sharing numbers for the third quarter that included revenue improvements across all geographies Continue Reading
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News
26 Sep 2024
SMEs fear AI and are looking for support
Findings from Indeed research underline the role the channel needs to play to help customers adopt AI technology Continue Reading
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News
23 Sep 2024
Nebula flexes services muscles with Verkada tie-up
Channel player Nebula will be plugging the services gap and delivering support to resellers in an approach it intends to replicate with further partnerships Continue Reading
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News
19 Sep 2024
Bytes and Maintel share details of H1 progress
Half-year financial updates issued by channel firms both looking towards a stronger finish to fiscal 2024 Continue Reading
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News
17 Sep 2024
Focus makes ninth deal with Silver Lining move
Channel player continues its M&A spree, with another deal being struck in a year that has already seen it highly active on the acquisition front Continue Reading
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News
17 Sep 2024
Distology extends as-a-service options
Security distributor continues to add more support for partners looking for help with business challenges Continue Reading
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News
11 Sep 2024
Ampito turns to Nebula to expand global reach
Ampito and Nebula Global Services will partner to ensure there is a high-quality provision of in-country support to customers Continue Reading
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News
10 Sep 2024
Infinigate Cloud strikes N-able marketplace partnership
Distributor will offer tools to managed service providers across large areas of Europe as part of the relationship Continue Reading
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News
09 Sep 2024
Softer market in the UK hits Computacenter in H1
Channel player updates market on its half-year progress, with its CEO underlining its strategy to gain ‘podium’ customers Continue Reading
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Feature
05 Sep 2024
Generative AI hits the channel – are partners ready?
Just how is the channel using GenAI? Steve Bell asks a selection of the great and the good to find out Continue Reading
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News
05 Sep 2024
FluidOne expands UK reach with Orca IT buy
Serial acquirer FluidOne is on a mission to grow business and is using M&A as one of the tools to achieve its goal Continue Reading
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News
04 Sep 2024
A different type of MSP is emerging
Discussions around managed service provider business models will take centre stage at this month’s UptimeLive event Continue Reading
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News
28 Aug 2024
HPE: Customers not positioned to exploit AI
Vendor shares insights into the challenges facing users keen to embrace artificial intelligence and the need for partners to provide support Continue Reading
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News
22 Aug 2024
HPE enabling channel to tap into AI opportunity
Vendor is providing support working to make sure its partners can deliver its AI technology offerings Continue Reading
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News
21 Aug 2024
Cloud Industry Forum: ESG a criterion for partner selection
Industry group shares latest research into attitudes around sustainability, with results showing it matters to customers as much as cloud and security capabilities Continue Reading
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Feature
20 Aug 2024
Channel explainer: How to use the summer lull constructively
With many of us sitting in deserted offices as colleagues head off to relax on beaches in far-flung places and the phones are not ringing as much, how can we spend our time wisely? Continue Reading
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News
15 Aug 2024
Redcentric shares preliminary FY numbers as CEO bows out
MSP updates investors, with current boss deciding the time is right to head into retirement and kickstart the search for a successor Continue Reading
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Feature
09 Aug 2024
How the channel is embracing AI
The two letters ‘AI ’are included in almost every conversation, but Billy MacInnes wonders what artificial intelligence means for the channel Continue Reading
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News
09 Aug 2024
CyberSmart: MSPs now expected to provide security
Customers are increasingly looking to their service provider to cover all bases, including data protection Continue Reading
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News
07 Aug 2024
Maintel strategy underpins progress made in H1
Comms specialist Maintel shares trading update on its strategy to secure contracts, stating that it is heading in the right direction Continue Reading
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Opinion
07 Aug 2024
How MSPs can help customers optimise their AI Investments
Chris Shaw, UK & SA country channel manager at AvePoint, discusses one of the hottest tech areas and the channel opportunities it is creating Continue Reading
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News
07 Aug 2024
Acronis signals increased support for MSPs after landing fresh backer
Security player intends to build on track record of developing programmes and products that support managed service provider community Continue Reading
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News
31 Jul 2024
SysGroup backing artificial intelligence
Firm shares FY numbers and indicates it is committed to investing in artificial intelligence to position itself as an expert provider to the SME community Continue Reading
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News
30 Jul 2024
Lemongrass taking advantage of SAP cloud moves
Vendor’s encouragement to customers to adopt its Rise technology has opened up opportunities for its channel Continue Reading
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News
30 Jul 2024
ADP and Khipu Networks partner to offer data protection
The two managed service providers will work together to get data resilience options in front of more Khipu customers Continue Reading
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News
29 Jul 2024
ALSO strengthens European position with Westcoast
Distributor tie-up will provide Swiss channel player with more options in the UK, Ireland and France Continue Reading
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News
18 Jul 2024
SonicWall adds cloud edge proposition for MSPs
Vendor SonicWall continues to crank up the tools and services it can provide its managed service provider partner base Continue Reading
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News
17 Jul 2024
Gartner: AI is driving customer spending
Analyst firm outlines how much money will be spent on IT this year, with growth being supported by customer adoption of fresh technologies Continue Reading
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News
17 Jul 2024
Eyes on costs a feature of K3 first-half results
Channel player K3 delivers a significant reduction in operating losses thanks to its continued focus on reducing costs Continue Reading
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News
16 Jul 2024
SMEs looking to MSPs to help with AI and security challenges
Firm shares research that reveals top concerns of channel’s customer base and areas where they feel most threatened Continue Reading
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News
12 Jul 2024
Microsoft rolls out further partner incentives and support
Vendor uses inaugural digital event to outline where it’s hoping partners will focus and how it will support those efforts Continue Reading
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News
11 Jul 2024
Service providers putting funds into AI and automation
Research from Kaseya reveals the top priorities for service providers as we move deeper into the second half Continue Reading
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News
11 Jul 2024
MSPs confident they can fend off cyber threat
Despite the ongoing targeting of the managed service community by cyber criminals, many feel confident about their position Continue Reading
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News
05 Jul 2024
MSPs deserve more recognition
CEO of Kaseya outlines its mission to improve the position of the managed service provider community Continue Reading
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News
04 Jul 2024
SonicWall offers MSPs access to increased range of services
Security player arms partners with access to European-based SOC that will help them deal with EU compliance regulations Continue Reading
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News
03 Jul 2024
Logicalis: Sustainability still a top customer concern
Even with the tougher economic climate, the commitment by customers to greening their business and working with those with a similar mission remains solid Continue Reading
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News
01 Jul 2024
Insight acquires consultancy NWT
Channel player keeps M&A activity going with move for UK firm with strong vertical market experience Continue Reading
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News
28 Jun 2024
Sage: SMEs want the channel to be trusted advisors
Firm shares research that indicates partners are seen by small and medium-sized customers as the source of digital transformation support Continue Reading
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News
27 Jun 2024
CloudCoCo reports H1 results amid stabilisation efforts
Channel player is going through a review that should put it in a stronger financial position, but it’s business as usual in the meantime Continue Reading
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News
27 Jun 2024
Advania goes all in on Copilot
After a successful pilot, Advania makes AI tools available to its entire staff, fuelling efficiencies and helping identify use cases Continue Reading
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News
26 Jun 2024
Hume talks of ‘recovering market’ as TD Synnex shares Q2 numbers
Distributor’s numbers fall within guidance in second quarter as it looks towards stronger second half Continue Reading
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Opinion
26 Jun 2024
How the AI trend is causing a shift in buying patterns
Artificial intelligence is the technology of the moment and that has implications for the way the channel supports and sells AI, according to Peter Miller, sales manager at ETB Technologies Continue Reading
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News
21 Jun 2024
Cato Networks cuts ribbon on managed SASE service
Firm is aiming to make life easier for those managing complex customer environments Continue Reading
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News
17 Jun 2024
Familiarity with Copilot helping users accept AI
Research from channel player Avanade indicates that those who have experienced Microsoft’s Copilot software are more accepting of artificial intelligence technology Continue Reading
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News
13 Jun 2024
AI adoption held back by user skills shortages
Research from SoftwareOne exposes the problems customers face when attempting to take advantage of artificial intelligence Continue Reading
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News
12 Jun 2024
Barracuda: MSPs under pressure to support AI
Firm’s latest survey of the managed services market revealed the pressures many partners are facing as artificial intelligence continues to dominate customer conversations Continue Reading
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News
12 Jun 2024
Advania adds services muscle with Servium addition
Acquisition of Servium adds more customers and greater software, hardware and services depth to Advania offering Continue Reading
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News
11 Jun 2024
Dynatrace expanding channel reach
Firm following strategy of working closely with strategic partners and developing channel-led segment to access more customers Continue Reading
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News
11 Jun 2024
FluidOne refinances to support growth ambitions
Channel player aims to treble the business in the next five years and reveals a fresh partnership to fund that ambition Continue Reading
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News
07 Jun 2024
Lemongrass increases SAP services
Lemongrass launches more advisory services to help guide users keen to migrate to the cloud Continue Reading
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News
06 Jun 2024
Darktrace, Workbooks and Kyndryl cut ribbon on managed service options
Reacting to continuing customer demand for technology and support to be delivered as a service three firms provide their latest offerings Continue Reading
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News
05 Jun 2024
ANS opens apprenticeship scheme to channel
Firm adds its apprenticeship academy to the range of benefits available for its indirect partners to tap into Continue Reading
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News
05 Jun 2024
Customer base for GreenLake expanded
HPE shares Q2 numbers with details of how its as-a-service and hybrid cloud offerings sold by partners have fared Continue Reading
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News
04 Jun 2024
Print channel continuing services shift
Research from Quocirca highlights areas for potential growth and identifies challenges for channel firms in adapting to meet changing customer needs Continue Reading
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News
03 Jun 2024
AI partnerships forming to arm channel with technology options
Industry reaction to growing interest in artificial intelligence is to enter into relationships that ensure the right technology and support is being offered to partners Continue Reading
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News
31 May 2024
Skills shortages exposing MSPs to security risks
Findings from Sophos research indicates that managed servicer providers are struggling to keep on top of industry developments Continue Reading
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News
28 May 2024
Westcon-Comstor continuing shift to software, services and subscriptions
Distributor Westcon-Comstor shares full-year results that underline the direction of travel and the benefits of a data-driven approach Continue Reading
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News
24 May 2024
Kaseya: MSPs benefiting from supporting and using AI
Vendor’s chief product officer shares thoughts around the current position MSPs and customers have around the emerging technology Continue Reading
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News
23 May 2024
Public sector sales bolster Bytes fiscal year numbers
Channel player’s recently appointed CEO gets to talk of double-digit growth and a business that is looking forward Continue Reading
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News
22 May 2024
MSPs key to plugging skills gaps
Espria boss shares view around the benefits customers can unblock if they choose to work with a channel partner Continue Reading
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News
21 May 2024
AST bolsters UK position with Symatrix buy
Tie-up of Oracle specialists will provide operations on both sides of the Atlantic for expanding American business Continue Reading
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News
20 May 2024
Concerns over supplier cloud security a customer issue
Research from Tenable has underlined fears customers have around the ability of IT providers to deliver solid solutions Continue Reading
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News
17 May 2024
Canalys adds to narrative of surging cloud spending
Analysts have tracked the increase in spending in Q1, with AI playing a major role in driving investments Continue Reading
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News
15 May 2024
Daisy survey reveals customers are investing in future-proofing while reducing costs
Firm Daisy Corporate Services quizzes customers to lift the lid on concerns and share their planned technology investment areas Continue Reading
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News
15 May 2024
Infinigate outlines ambitions for fiscal year
Distributor keen to expand channel relationships and increase activity with managed service provider community Continue Reading
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News
14 May 2024
Cradlepoint enhances MSP programme
Networking player Cradlepoint improves managed service offering to encourage more partners to get behind 5G Continue Reading
