Opinion
Opinion
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How MSPs can help customers optimise their AI Investments
Chris Shaw, UK & SA country channel manager at AvePoint, discusses one of the hottest tech areas and the channel opportunities it is creating Continue Reading
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Five steps to take the pressure off your IT team
Lee Elliott, head of workforce solutions, HP Northwest Europe, shares some advice for those looking to make life easier for their technical experts Continue Reading
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Green into gold: Ways to drive business benefits from ESG
Ross Teague, CEO, Nebula shares eight tips on how to gain wider benefits from supporting ESG Continue Reading
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How the AI trend is causing a shift in buying patterns
Artificial intelligence is the technology of the moment and that does have imp0lications for the way the channel supports and sells AI according to Peter Miller, sales manager at ETB Technologies Continue Reading
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Validating security effectiveness: The secret to upselling in tough times
Ryan Kunker, Picus Security, senior director of channels and alliances, shares advice on how to upsell during an economic downturn Continue Reading
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Not all AI is created equally – and neither are humans
Lance Williams, CTO at Distology, is convinced that the human factor should not be underestimated in the frontline fight against AI-generated threats Continue Reading
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Tech Channel Ambassadors out to reduce stress and strife
Billy MacInnes reflects on the TCA group’s recent launch and its ambition to help promote the channel as a positive career destination Continue Reading
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Helping users embrace the future of secure remote access
Fiona Whyte, Founder & CEO of Endida, discusses the unique opportunities that Zero Trust Network Access can bring to the channel Continue Reading
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STIR/SHAKEN – a possible technology answer to spoof and spam calls?
Justin Hamilton-Martin, director of product strategy, Enreach for Service Providers , looks at how those annoying robocalls can be reduced Continue Reading
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What the drive for sustainability means for IT distributors
Howard Davies, CEO & co-founder of Context, shares his thoughts about what the push towards net zero by vendors means for the channel Continue Reading
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How to successfully be your customers’ pilot for Copilot
Chris Shaw ,UK&SA senior distribution manager at AvePoint, outlines why the latest innovation from Microsoft is something MSPs must get involved with Continue Reading
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How can security vendors react to the growing AI threat?
Some of the great and the good of the cyber security vendor world share their predictions about what technologies will dominate this year Continue Reading
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Where channel marketing is going in 2024
As the year of the dragon, 2024 is likely to ignite new challenges, but will it spark a revolution in partner marketing? Asks Helen Curtis, founding director at Coterie Continue Reading
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Why understanding the four phases of cloud reselling is key to growth
Resellers have an opportunity to benefit from the cloud by de-mystifying solutions and focusing on customer needs, says Adam Tarbox Continue Reading
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More managed services to come
Stew Parkin, Global CTO at Assured Data Protection, thinks more channel players will use specialists for managed services, while customers will pay up front to beat inflation Continue Reading
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The evolution of the distributor: From credit lines to sales acceleration
Matt Paynter, vendor alliances director, UK and Ireland at Exclusive Networks compares the then and now in Distribution Continue Reading
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Workforce Solutions: An untapped force for business growth
Lee Elliot, HP’s Northwest Europe Head of Offer Execution for Workforce Solutions, shares some thoughts about the state of the market Continue Reading
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Seven steps to a successful CX journey
Rob Morris, head of customer success at Nebula Global Services, examines why it’s more vital than ever to keep customers engaged Continue Reading
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Nurturing authentic partnerships in the security vendor landscape
Phil Sansom, Director Business Development and Alliances at Barracuda MSP , shares some thoughts about the need to break the speed dating cycle in the security industry Continue Reading
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NIS2: Why organisations need a unified cybersecurity standard
Patrick Scholl, head of OT at Infinigate, shares some thoughts about the best strategy to take over the European directive Continue Reading
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Hybrid work and peripherals
Ahead of International E-Waste Day Neil MacDonald, UK&I Channel Director, HP , shares the vendor's progress on the recycling front Continue Reading
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Thinking about the phrase ‘cybersecurity’
The words ‘cyber’ and ‘security’ are always used together and often seen morphed into one as ‘cybersecurity’, but Billy MacInnes wonders if they should be Continue Reading
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An Introduction to Microsoft 365 Copilot
Richard Hutchings, chief technology officer at Littlefish, shares some thoughts on the potential offered by the technology Continue Reading
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Avoiding making a waste of choice
There is a lot of choice out there but getting it right is not always easy as Billy Macinnes discovers Continue Reading
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How to get MSSPs and vendors on the same page
The relationship between vendor and managed security service provider is key to success, accorind to Matthew Rhodes, regional sirector for MSSPs at Logpoint Continue Reading
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Memories of Nick Booth
MicroScope editor Simon Quicke reflects on his relationship with the publication’s long-time contributor Continue Reading
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Bridging the channel’s skills gap for a stronger workforce
Hayley Mooney, General Manager UK, Crayon, shares some thoughts about navigating the talent shortage Continue Reading
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A closer look at XLAs and what they mean for managed IT
Matt Baker, services consultant art Littlefish, lifts the lid on experience level agreements Continue Reading
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Unlocking the combined value of the channel
Adam Williamson, sales director at Exclusive Networks UK, takes a look at how to unlock the combined value of the channel Continue Reading
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Be happy the mobile ate your computer
Mobile First is a miserable slogan but people in the Nordics are far happier than us and they adopted this strategy. So what does it actually mean? Continue Reading
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Why we need to change ROI – today
Time-value creation, rather than just economic concepts, play a part in how we measure success when it comes to marketing and sales growth, says Helen Curtis, founder of Coterie Community Continue Reading
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Ripe with opportunity: Helping women make their mark in the channel
To mark International Women in Engineering Day Celine Cazali, UKI Chief Partner Officer at SAP, shares her thoughts on the importance of diversity across the industry Continue Reading
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The balance between profit and purpose
Billy MacInnes looks at the challenges for those that want to make money but also do the right thing by the planet Continue Reading
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How poor IT can affect your employees (and your business)
Richard Hutchings, chief technology officer at managed service provider Littlefish has some advice on how to lower stress and make life easier Continue Reading
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Four ways to protect your OT environment from cybersecurity incidents
Nick Ewing, managing director, EfficiencyIT, shares some advice on securing OT environments Continue Reading
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Is it much fun being an MSP?
It’s easy to concentrate on the results and the impact on customers but Billy MacInnes wonders if life in the managed services world is enjoyable Continue Reading
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How genuine is Artificial intelligence?
Using artificial intelligence seems to be a smart business move but Nick Booth just wishes those benefits could be explained a bit more clearly Continue Reading
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Using Microsoft Power BI to leverage your data
Callum Gillespie head of infrastructure operations at Littlefish, shares some advice on getting the most out of the business intelligence offering Continue Reading
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Let's hope MVNOs put some virtue into virtual networking
If you want to judge the character of a person, given them some power and see how they deal with the responsibility. Now lets take the mendacity out of the MVNO and accentuate the virtues in virtual Continue Reading
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HP Amplify Impact: What’s next for the sustainability programme?
Almost two years since its launch, there’s strong progress and an exciting future for the industry’s leading partner sustainability programme Continue Reading
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Red Hat & Nutanix: a partnership forged in cloud-native leadership
Adam Tarbox, vice president channel sales EMEA, Nutanix , shares his thoughts on the relationship the firm has formed with Red Hat Continue Reading
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The important role of SIEM in the SOC Triad
Sean Tickle, cyber services director at Littlefish, details why a SIEM is such an important element for the channel to understand Continue Reading
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Efficiency, automation and integration key to partners’ success
Michael Allen, vice-president of worldwide partners at Dynatrace, shares his views on what ingredients go into helping the channel succeed Continue Reading
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Looking to make your business more sustainable?
Flex IT’s UK sales manager, Ashley Ross, sets out six simple steps to help make a difference in green ambitions Continue Reading
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Partner reality – what you need to know about the Metaverse
Helen Curtis, CEO, Coterie Community, examines what the channel needs to know about emerging virtual worlds Continue Reading
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What is Managed SOC and why should you care?
Rowan Troy, senior security consultant at Littlefish shares his thoughts about the benefits of using a SOC Continue Reading
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Why a Microsoft 365 security assessment is good for business
Jason Rothwell, solutions architect at Littlefish, believes the auditing process delivers some positives for customers Continue Reading
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Can ChatGPT revolutionise cyber security – for good and bad?
AI tools are getting more commonly used, but Neil Langridge, marketing and alliances director at e92plus, wonders if that’s a positive Continue Reading
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2023: Multi-cloud, NaaS, sustainability and the IT skills gap top the agenda
Sherifa Hady, EMEA channel vice-president at HPE Aruba, shares her thoughts on the prospects for the year ahead Continue Reading
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Do you delight or alienate your customers?
Are you doing the best to please your customers? David Tebbut shares some thoughts on the subject Continue Reading
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Just how much can technology do for us?
There is a debate about just how far IT can go to improve life, but as Billy MacInnes muses, it does sometimes deliver what the public wants Continue Reading
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Incentives are a complementary activity
Having investigated the current attitudes to incentives across the channel, Billy MacInnes shares some more thoughts on the issue Continue Reading
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MicroScope at 40: The collapse of civilisation, time travel, and things that did not happen
Long time MicroScope contributor Nick Booth looks back over the history of the magazine and ponders on which expectations failed to be realised Continue Reading
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Tech skills problems continue
It's a problems as old as the hills, but the pressure on skilled technical staff continues to cause headaches across the channel Continue Reading
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How can business manage the financial cost of rail strikes?
Colin Dean, major accounts director at M-Files, offers some advice for those struggling with the transport strikes Continue Reading
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Threat hunting for MSPs
Iratxe Vazquez, senior product marketing manager at WatchGuard, provides top tips for managed service providers to help their customers stay one step ahead of the cyber criminals Continue Reading
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Powering strong partnerships for successful digital transformation
César Cernuda, president at NetApp, shares his thoughts about the need for collaboration to support success Continue Reading
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Providing the right tech to your employees matters more than ever
Providing staff with the right technology is vital, says Tim Bodill, chief sales officer at Jigsaw24 Continue Reading
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MicroScope at 40: Billy MacInnes looks back
The former editor of MicroScope shares his memories about his time covering the channel Continue Reading
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UK systems integrator aims to untangle Ukraine supply chain
Nick Booth catches up with someone who has the answers to making trade across borders happen more smoothly, with it being pitched as an answer to help Ukraine ease the flow of grain exports Continue Reading
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The channel journey
Ian French looks back over the evolution of the channel and shares his thoughts about those changes and some of the developments to come Continue Reading
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Expanding the distribution footprint
The Global Technology Distribution Council has shared some thoughts about the state of the channel, which has caught the eye of Billy MacInnes Continue Reading
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How can MSPs minimise the risk of supply chain attacks?
Jaime Arze, manager II of third-party risk at Datto, shares some thoughts on how managed service providers can avoid becoming the weak links in the supply chain Continue Reading
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How can managed service providers remain competitive?
Anthony Lamoureux, CEO of Velocity Smart, shares his thoughts about how an MSP can stand out from the crowd Continue Reading
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That channel and vendor relationship really matters
The channel is all about relationships and the latest insights from CompTIA have underlined that Continue Reading
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Things sound good now, but will they stay that way?
Broadcom is making the right noises to the channel after its acquisition of VMware, but Billy MacInnes has heard these sorts of positive soundings before Continue Reading
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Striving for gender equality in the technology industry
Vesela Nikolova, Bulgarian centre director at Amdaris, shares her thoughts on the need for greater diversity across the tech industry Continue Reading
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Unpicking the cable mess
There are so many different chargers and cables available now that Billy MacInnes is wondering how we got into this state Continue Reading
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Flex and Peak supporting circular economy drive
With recycling a key part of getting to net zero, we take a closer look at the actions of a couple of players in the market Continue Reading
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How can technology drive environmental sustainability for the channel?
To mark Earth Day, David Nelson, sales director trade-in services – EMEA, Tech Data, shares his thoughts on how the channel can make a difference Continue Reading
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Sustainability is impacting public sector relationships
Steve Haskew, head of sustainability and social leadership at Circular Computing, shares insights into how the growth in the importance of sustainability is affecting the market Continue Reading
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Trying to fill the ever elusive skills gap
Skills has been a problem for a long time, and it’s led to Billy MacInnes wondering if it can ever be sorted Continue Reading
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The quiet revolution
The channel is starting to act decisively on diversity, equity and inclusion. David Watts, managing director of Tech Data, UK and Ireland, explains why he thinks this is important Continue Reading
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Customers are demanding sustainability from channel partners
Caring about the planet is not just a nice thing to do but something that Karlton Gray, channel director at Schneider Electric UK & Ireland, believes the channel needs to do to continue to attract business Continue Reading
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Channel tech predictions for a hybrid working future
Nick Offin, head of sales, marketing and operations at Dynabook Northern Europe, shares some thoughts about the opportunities that are emerging for the channel Continue Reading
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Predictions for the manufacturing industry in 2022 and beyond
Jason Chester, director of global channel programmes at InfinityQS, provides his thoughts on what we can expect to see from the manufacturing industry over the next 12 months and beyond Continue Reading
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The cyber risk threat landscape to MSPs and SMEs
Ryan Weeks, CISO at Datto, shares his thoughts about what is happening in the market from a security point of view Continue Reading
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Security has to be at the start of every cloud conversation
NetFoundry’s boss shares his thoughts on how an expanding attack surface requires starting with security Continue Reading
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Emerging digital service models: Addressing the need to prevent downtime
Schneider Electric UK and Ireland’s channel director shares his views about the opportunities for the channel on ensuring systems remain powered Continue Reading
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Lessons learnt and what lies ahead – security concerns in the channel
Neil Langridge, marketing director at e92plus, shares insights into what lessons the cyber security world can take from 2021 to better inform against threats in 2022 Continue Reading
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Want to be green? Maybe look at production cycles
This is the age of sustainability and environmental responsibility – but being green might be harder than some vendors think Continue Reading
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As Dorsey leaves Twitter, what impact does a CEO have?
The decision by the boss of Twitter to call time on his CEO role raises questions about the value of leadership Continue Reading
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Nutanix: 2022 channel predictions
Vendor’s EMEA channel chief shares what he believes will feature on the partner landscape in the year ahead Continue Reading
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Circle of distrust: the security challenge for managed service providers
The life of a managed service provider is tough, and the rise in security challenges could be set to make it tougher, with MSPs having to work hard to gain partner trust Continue Reading
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Channel partners can leverage the subscription economy to grow
Roman Rudolf, vice-president, strategy and services at Tech Data Europe, shares his thoughts about how the channel can get the most out of subscription models Continue Reading
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Cloud computing in the public sector: a distant dream or the near future?
The public sector has been slow to embrace public cloud, but Mark Vivian, CEO at Claremont, wonders if that might change soon Continue Reading
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Why some businesses are struggling to get to grips with working from home
We look at the reasons why some businesses have struggled to maintain productivity levels, staff engagement or creativity in remote working setups Continue Reading
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The intern experience at SAP UKI
Over the past year, Mary Anne Shaughnessy Cleary, a student at the University of Bath, has been on placement at enterprise software giant SAP UKI Continue Reading
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Battling bad bots – how to escape the great data scrape
The battle has been going on for a while, but there are signs that there is no let-up in the need to fight bad bots, says Spencer Young, EMEA RVP at Imperva Continue Reading
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Bye ‘buy’ baby: subscription services are the future
We take a look at the changing face of IT consumption Continue Reading
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CCaaS is the role model for the contact centre of the future
Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based contact centre-as-a-service (CCaaS) solutions Continue Reading
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Channel can be peacekeepers in the ransomware war
There is a lot of anger around ransomware, but there is also a lot of opportunity for those with the ability to help users keep criminals at bay, as Nick Booth finds out Continue Reading
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Welcome to the age of insight
HPE CEO Antonio Neri talked at the company’s recent shindig of the need to give customers insights into their data, but just how easy will that be? Continue Reading
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Collaboration will be the key to driving innovation
Resellers looking for growth across the rest of this year would be wise to concentrate on collaboration, says Gavin Jones, channel sales director, BT Wholesale Continue Reading
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Has Mobile World Congress been fatally disrupted by Covid-19?
Some are concerned that MWC might not be quite the same next month, but, as Nick Booth finds out, don’t say that to TelcoDR – it’s fighting talk! Continue Reading
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XaaS has reached the tipping point
There are signs from vendors, research from the GTDC and other developments that all point to this being the moment when anything-as-a-service goes mainstream Continue Reading
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Things to consider before signing off on PR
Are you an MSP or channel partner looking for a good PR and/or content agency? Gina Hough, managing director at MCC Int Ltd, reckons it’s all about being prepared Continue Reading
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VMware was the crown jewel in the EMC deal
As Dell announces plans to spin off VMware, Billy MacInnes casts an eye over the latest development Continue Reading
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Spectrum could set new standards for broadband in the UK
Local providers are shaking up the comms market and Nick Booth gets the chance to catch up with the head of one of those making waves Continue Reading
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It’s time for the channel to stand up and be counted on sustainability
With e-waste volumes growing, Tim Westbrook, director at Stone Group, argues that now is the time for the channel to show how it can help to tackle the sustainability problem Continue Reading