SCC bolsters service management position with 4me partnership

SCC has entered into a strategic partnership with service management player 4me as it looks to add more depth to its digital automation practice.

The channel player will use 4me’s application that supports service integration and management, which allows users to collaborate with service levels being maintained.

Mike Swain, SCC UK CEO, said the company had formed the partnership to make sure it could provide customers going through digital transformation projects with more options.

“Digital process automation is a key tool in supporting the enterprise service management [ESM] part of any company’s digital transformation programme and we constantly work with our customers to find the right journey to meet their needs,” he said.

“By partnering with 4me, we can support customers on their evolutionary journey to get the most value in today’s new normal – reducing costs, increasing responsiveness, and improving the experience of customers, partners and employees. We have introduced several customers to 4me already and look forward to a long and successful partnership together.”

Cor Winkler Prins, 4me co-founder and CEO, said SCC already had a strong base to get its service in front of more customers.

“With reputation, reach and resources, SCC is a key and strategic partner, delivering and implementing our unique enterprise service management platform to organisations in all the countries where SCC operates,” he said. “4me looks forward to working closely with SCC to provide the best possible solutions to meet their customers’ needs.”

SCC is not the only player in the market to recognise the growing appeal of automation and ESM, with Cherwell Software adding more depth to its offering earlier this year.

Speaking at the time of it adding AIOps to its product suite, Sam Gilliland, CEO at Cherwell Software, talked about the importance of ESM.

“This past year has challenged companies to rethink their IT operations from both internal and external perspectives,” he said. “Automation is no longer a futuristic option for the workplace, but now a reality that also impacts the customer experience.”

Cherwell also shared some insights from Gartner, which expects that through 2022, the reasons for using technology such as that offered by 4me, SCC and Cherwell will become clearer, with 80% of organisations that adopt cloud services without using a performance-focused approach for dependency mapping likely to experience a decrease in service quality levels.