Insight makes hire to support services ambitions

Insight has underlined its commitment to growing its services business with an appointment aimed at cranking up its activities in that area.

Former DXC Technology staffer Karen Mclaughlin has been appointed vice president, services, EMEA at Insight and will be joining an operation that is 250 people strong.

Before DXC she spent sometime at CSC and has a background working in some of the emerging areas, including AI and automation technology.

Wolfgang Ebermann, President, Insight EMEA, said that the channel player had made the appointment because of its ambitions to grow the services business.

“Karen’s deep expertise with scaling IT services aligns closely with portfolio expansion plans across the region. We are helping our clients take advantage of intelligent cloud-based solutions and supporting them with digitally transforming their businesses," he said.

"Traditional outsourcing and managed services organisations continue to focus heavily on utilising traditional skill sets which often lack the agility clients are looking for to accelerate their transformation. Karen‘s experience and passion to drive digitalisation forward will allow us to deliver truly customer centric services that our clients need today," he added.

Mclaughlin said that customer needs were changing and customers were looking for help managing their operations and the channel was being looked to as a provider of that kind of support.

"There are multiple opportunities to drive services growth across the region and help clients manage their operations more efficiently as well as transform and innovate," she said.

“With increasing demand for cloud and managed services, I’m focused on ensuring we can scale to meet changing client needs. In the digital age, customer centricity is critical to stay ahead of competition; our services are aimed at helping businesses develop superior experiences for both their employees, and customers and ultimately increase market competitiveness,” she said.