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Forecasting the future: service provider trends and predictions for the new year
This article is part of the MicroScope issue of January 2025
The service provider landscape is in a state of constant flux influenced by factors such as technological advancements, shifting market demands, and evolving customer expectations. As new technologies emerge, they redefine what is possible and what is expected, forcing service providers to continually reassess their offerings and business models. At the same time, customers are becoming more discerning, seeking personalised, efficient and seamless experiences across all touchpoints. For service providers to not only survive but to thrive in this environment, they must stay ahead of these trends, anticipate emerging demands and adapt their strategies accordingly. As we look toward 2025, here are some of the anticipated shifts the service provider industry is expected to experience, as well as steps providers can take to stay competitive. The importance of integrations In 2025, integrations will be non-negotiable for service providers. Clients will demand interconnected solutions, not siloed services, requiring providers to ...
Features in this issue
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What does 2025 have in store for the channel?
In a look ahead to what next year will hold, Billy MacInnes asks some of the channel’s great and good for their forecasts for Q1
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Securing OT environments a growth area for 2025
Distology has encouraged partners to look at the operational technology space over the past year, and that message remains relevant as growth continues