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Covid-19 and the lockdown presented government, societies, organisations, businesses and people with a number of challenges that had to be confronted and mitigated in a very sort space of time. The same was true for IT. One of the consequences of the lockdown has been to demonstrate the value and credibility of the managed services model and the role that managed service providers (MSPs) play for their customers. As Jim Lippie, senior vice-president and general manager for partner development at Kaseya, says: “At the outset of the crisis, it was all about being able to quickly and efficiently move customers to remote working. The workloads of our MSPs were up around 50% in March due to the rush to transition to remote working. “Expert MSPs were the ‘go to’ option for many businesses as they scrambled to get staff up and running in the home environment. In many respects, MSPs and IT professionals became the economy’s first responders.” According to Richard Blanford, chief executive at Fordway, MSPs can provide three main benefits...