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There are not many certainties in the market at the moment, but one of them is that the coronavirus pandemic has been a moment for managed service providers (MSPs) to prove their value. Fred Voccola, CEO of Kaseya, has seen the MSP community deliver the support and technical expertise to numerous customers during this challenging time. “The MSPs have been the enablers that have stopped macroeconomic catastrophe in small and medium-sized enterprises [SMEs],” he said, adding that the channel had supported telemedicine and home learning, as well as given customers the chance to take their businesses online and keep some revenues flowing. “A lot of MSPs did a really good job of adjusting their business because they had to, and the nature of MSPs is that they’re very entrepreneurial by nature – most of them are sub 30-person organisations and they tend to be able to move with the flow a little bit.” Covid-19 has also accelerated some of the existing trends in the market and widened the interest from mid-sized customers in the managed...