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Small and medium-sized enterprises (SMEs) have become increasingly vulnerable to cyber attacks. To try to improve their protection, a large number have engaged managed service providers (MSPs) to help with their security – but many appear to be unhappy with the service they receive. That view is reinforced by the the latest State of SMB cybersecurity report from ConnectWise, which found that 94% of SMEs would “consider using or moving to a new MSP if it offered the ‘right’ cyber security solution”. As many as 42% already planned to ditch their current MSP in the near future and a similar number would pay a premium of up to 39% to a new MSP that is able to provide the right cyber security solution. This suggests there is very little room for complacency from MSPs and that they need to do a lot more to provide the right cyber security solutions to existing SME customers. But what can they do to improve their services and what do SME customers need from MSPs? Most important of all, do MSPs have the capability to provide the “right”...