CW+ Premium Content/Computer Weekly

Features in this issue

• UK contact-tracing app developers hit back at effectiveness and privacy doubts

  by  Joe O’Halloran

  Pre-eminent scientists continue to defend NHS contact-tracing app from criticism of its effectiveness and the use of centralised data gathering

• Customer experience software can help companies weather the Covid-19 storm

  by  Cath Everett

  Advanced customer experience software can help companies weather the current Covid-19 storm, as well as build resilience. Marks & Spencer is one firm exploring the technology

• CIO interview: Jason Oliver, IT director, University of Sussex

  by  Mark Samuels

  Imagine taking a year to formulate a digital transformation plan – then having to implement much of it in two weeks when the coronavirus hit. For the Sussex University IT chief, there’s even more to do now