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Universal Credit: How did it go so wrong?
This article is part of the Computer Weekly issue of 20 March 2018
The DWP’s flagship welfare reform was meant to change the lives of benefits claimants through one simple IT system, but was beset by IT problems, low staff morale and delays. Newly released documents help explain what went wrong
Features in this issue
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Dream machines: how IT is changing the world of neuroscience
We talk to computer scientist and entrepreneur Jamil El Imad about the cutting-edge intersection of neuroscience and IT
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Universal Credit: How did it go so wrong?
The DWP’s flagship welfare reform was meant to change the lives of benefits claimants through one simple IT system, but was beset by IT problems, low staff morale and delays. Newly released documents help explain what went wrong