CW+ Premium Content/Computer Weekly

Thank you for joining!

Access your Pro+ Content below.

10 July 2018

Enhance efficiency by automating IT services

This article is part of the Computer Weekly issue of 10 July 2018

We look at the role of artificial intelligence and chatbots in IT service management.

Access this CW+ Content for Free!

You forgot to provide an Email Address.
This email address doesn’t appear to be valid.
This email address is already registered. Please login above.
Please provide a Corporate Email Address.
You forgot to provide your first name.
You forgot to provide your last name.
You forgot to provide a job title.
You forgot to provide a company name.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.

Features in this issue

Digital identity: Is the puzzle about to be solved?
by Lis Evenstad
Solving the digital identity problem is key to the future of the digital economy as a whole – but how close are we? Computer Weekly looks at what is happening with Gov.uk Verify, private sector involvement, and lessons the UK could learn from other countries
Barclays banks on DevOps to support 'all-in' move to AWS public cloud
by Caroline Donnelly
Barclays Bank reveals details of its plans to go all-in on the AWS public cloud through adopting the principles of DevOps
Enhance efficiency by automating IT services
by Zach Emmanuel
We look at the role of artificial intelligence and chatbots in IT service management

View Computer Weekly Archives

Search CIO

DOJ's push to break up Google faces tough odds
The Department of Justice wants Google to sell its Chrome browser and possibly even Android, in a move that some view as extreme ...
Elon Musk, big tech ties to China raise security concerns
A U.S. senator warns U.S. tech companies that deep ties to China pose national security risks as cyberattacks rise. Time to ...
Best project portfolio management software and tools in 2025
Project portfolio management software and tools in 2025 promote strategic management of projects and agile tactics. Read our PPM ...

Search Security

Cyber insurers address ransom reimbursement policy concerns
In a recent op-ed for The Financial Times, U.S. Deputy National Security Advisor Anne Neuberger wrote that reimbursing ransom ...
DOJ charges 5 alleged Scattered Spider members
The defendants, charged for conducting alleged phishing scams across the U.S., are suspected members of a prolific threat group ...
How to test firewall rules with Nmap
Using Nmap to identify potential shortfalls in the rules used to govern firewall performance gives teams an easy and ...

Search Networking

5 principles of change management in networking
Network change management includes five principles, including risk analysis and peer review. These best practices can help ...
A guide to Li-Fi technology
Li-Fi is an emerging wireless technology that uses visible light to transmit data instead of radio frequencies. Though still ...
AI skills for network professionals
Networking professionals must develop basic networking skills and AI to thrive in a complex landscape. Learn how AI's integration...

Search Data Center

Object storage, VM offerings emerge for HPE GreenLake
HPE aims to attract new customers to its GreenLake ecosystem by launching standalone virtualization software. It also eyes AI ...
Understand the power usage effectiveness metric
Data center admins must monitor power efficiency through PUE metrics. There are three PUE levels, with PUE 1.0 as the best. ...
Projections and feasibility of data centers in space
Earth has a limited amount of land, and data centers occupy large amounts of it. Data centers in space would reduce land use and ...

Search Data Management

Snowflake partners with Anthropic to improve AI development
The alliance aims to make it easier and faster for the data cloud vendor's customers to use the Claude line of large language ...
Noninvasive data governance offers friendly approach
Data governance doesn't need to be a burden on employees. A noninvasive approach formalizes existing responsibilities as ...
Alteryx adds tools for cloud, hybrid analytics deployments
The vendor's update includes new data preparation and blending tools, improved interoperability with data warehouses and the ...

Close