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CX+EX=BG, with added AI: A winning formula for customer experience
This article is part of the Computer Weekly issue of 15 October 2024
Guaranteeing customer experiences of the highest level possible is one of the cornerstones of the modern business. Is there a magic formula? It could well be a combination of artificial intelligence and pixie dust
Features in this issue
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The future of collaboration in virtuality
The internet has introduced a host of applications to enable increasingly sophisticated collaboration across distances. Email catapulted economies into near real-time cooperation of teams, but new technologies promise to unleash immersive collaboration tools
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CX+EX=BG, with added AI: A winning formula for customer experience
Guaranteeing customer experiences of the highest level possible is one of the cornerstones of the modern business. Is there a magic formula? It could well be a combination of artificial intelligence and pixie dust