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The telecoms industry has reached a major tipping point, with the way it currently operates limiting its ability to keep up with the growing demands of customers in the digital economy. Anil Rao, principal analyst at Analysys Mason, noted in a study commissioned by Huawei that although telcos have embarked on digital transformation initiatives, with software-defined networks, the internet of things (IoT) and 5G still to come, they remain constrained by their prevalent operating model. Rao called on telcos and communications service providers (CSPs) to gear up for a software-driven operations model that not only supports today’s physical networks, but also adapts to the transition towards hybrid and virtual networks. “The new operations model must be underpinned by highly automated processes, enabled by analytics-powered operations software, and supported by a workforce with the software skills to continuously enhance operational efficiency,” he said. This will enable telcos to automatically pre-empt and tackle service quality ...