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January 2020
How Aussie Broadband is improving service levels with automation
This article is part of the CW Asia-Pacific issue of January 2020
Australian telco Aussie Broadband has improved customer service though automation, even with a lean team and a growing subscriber base.
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Features in this issue
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How APAC firms can unleash the power of creative disruption
Regional business leaders at the recent Leap Summit in Malaysia talked up the blueprint for creative disruption, which includes scaling up an idea and overcoming the distribution challenge, among other areas
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How Aussie Broadband is improving service levels with automation
Australian telco Aussie Broadband has improved customer service though automation, even with a lean team and a growing subscriber base