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June 2021
CW Innovation Awards: Flybuys cranks up cloud for service efficiency
Sponsored by TechTarget ComputerWeekly.com
In this case study, learn about Flybuys' migration to the cloud, how they integrated security from the start and developed a change management plan to ensure key stakeholders were proactively engaged.
Table Of Contents
- Overarching goal and key targets for improving customer services and building a robust foundation to serve its 8.6 million active members better.
- How the migration delivered efficiencies such as reducing processing time for offers from 9 hours to 45 minutes.
- How developing a change management plan to ensure key stakeholders were proactively engaged contributed to the project success.
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