Archive

2024 Stories

• January 31, 2024 31Jan2024 Blog Post

  SASE Evaluation - The Thoughts Of A Founding Father

  Now here’s something a little different. On this ‘ere blog, you are used to hearing my views on the world of networking, comms, security and occasionally wine. You may also have read my recent ... Continue Reading

• January 31, 2024 31Jan2024 In Depth

  Retail’s Big Show: Reporting from the retail technology front line

  What themes will we be seeing in the retail tech space over the next year according to the 2024 National Retail Federation’s Big Show? Continue Reading

• January 31, 2024 31Jan2024 Blog Post

  Low Code Hits New High - Results Of A New Survey

  Had a really interesting conversation the other day with Adrian Bignall, he who is in charge of International Sales at Evoke Technologies. Evoke is a rather large tech consultancy that only ... Continue Reading

• January 30, 2024 30Jan2024 Opinion

  Microsoft hack: Five questions enterprises should ask their IT leaders

  Following the news about a Russia-backed hacking group infiltrating Microsoft's systems, enterprises may want to seek assurances from their IT and security leaders about the implications of the attack for them Continue Reading

• January 30, 2024 30Jan2024 News

  User groups give SAP’s 50% Rise incentive the thumbs up

  SAP has changed tack, after the furore over its intention to make certain features available only to Rise customers on SAP Cloud Continue Reading

• January 30, 2024 30Jan2024 News

  Quantum computing in 2024: What are the challenges?

  Research shows that while there has been a big reduction in quantum computing investment, governments have been ploughing in funding Continue Reading

• January 30, 2024 30Jan2024 News

  Oracle to fine-tune AI for the enterprise

  Oracle AI developments aim to blend enterprise data and LLMs across its technology stack and SaaS portfolio Continue Reading

• January 30, 2024 30Jan2024 News

  Juniper claims first AI-native networking platform

  AIOps and virtual network assistant expanded with first integrated digital experience twinning and end-to-end insight across campus, branch and data centre infrastructures to drive more speed, scale and value Continue Reading

• January 30, 2024 30Jan2024 News

  We need backup! Pennsylvania police data loss shows why

  Police evidence systems data was lost during ‘routine maintenance’, with human error blamed – the case clearly illustrates why data protection can’t be left to chance Continue Reading

• January 30, 2024 30Jan2024 News

  Sporting events drive 2023’s biggest daily spikes in European and US network traffic

  Analysis from leading internet exchange operator reveals 23% rise in global data traffic in 2023 to 59 exabytes, showing clear seasonal impact of gaming and video conferencing Continue Reading

• January 30, 2024 30Jan2024 News

  How Simplyhealth is using Salesforce’s take on generative AI to boost email response times

  Health and dental plan company is cutting response times to some common and recurring client queries – from 12 minutes to just one Continue Reading

• January 30, 2024 30Jan2024 Opinion

  The shifting winds of SAP's cloud strategy

  In 2023, SAP's strategic pivot towards cloud-centric innovation produced a wave of discontent among its vast on-premises customer base Continue Reading

• January 30, 2024 30Jan2024 News

  Inside India’s supercomputing journey

  India is looking to shore up its supercomputing capabilities, but more needs to be done to realise its ambition of becoming a world leader in the field Continue Reading

• January 30, 2024 30Jan2024 News

  Pre-Horizon users contacting lawyers as more Post Office IT horror stories emerge

  Lawyer says there is no reason to believe the Post Office treated unexplained shortfalls on systems prior to Horizon any differently to the way it dealt with unexplained Horizon shortfalls Continue Reading

• January 30, 2024 30Jan2024 News

  UK 5G providers up service game across the board

  Latest UK mobile performance review reveals how competition among UK mobile network operators continued to heat up in the second half of 2023, leading to performance and availability seeing significant improvement Continue Reading

• January 30, 2024 30Jan2024 In Depth

  6G networks explained: Everything you need to know

  In this essential guide, we investigate the prospects for the next generation of mobile communications: 6G. We look at why 6G networks are necessary, and what applications and services are likely to be based on 6G networks Continue Reading

• January 30, 2024 30Jan2024 E-Zine

  Tech companies warn EU over encryption plans

  In this week’s Computer Weekly, tech companies are calling on the European Commission to rethink plans to weaken internet encryption – we explore the issues. We talk to credit rating agency Moody’s about why it thinks now is the time to start ... Continue Reading

• January 29, 2024 29Jan2024 News

  Russian IT sector still under serious pressure

  Russian IT sector faces challenges on multiple fronts as Western sanctions widen Continue Reading

• January 29, 2024 29Jan2024 In Depth

  French TV giant sticks with Dell NAS for channel upgrade

  TF1 has the biggest market share in French TV, but plans for more. It has upgraded from Isilon to PowerScale scale-out NAS and saved 42% in energy costs, halving rackspace use Continue Reading

• January 29, 2024 29Jan2024 News

  Proposed changes to investment thresholds highlights lack of funding diversity

  The government is introducing a law to raise the income threshold for potential angel investors, potentially making it harder for people from underrepresented groups to fund startups Continue Reading

• January 29, 2024 29Jan2024 News

  CityFibre hits £100m revenue milestone in 2023

  Trading update shows UK’s largest independent fibre network reaps benefit from adding one million ready-for-service (RFS) homes in 2023, taking total RFS premises to over 3.2 million Continue Reading

• January 29, 2024 29Jan2024 News

  Google Cloud teams up with Singapore government on AI initiatives

  Over 100 generative AI use cases have been tested through the AI Trailblazers programme, among other initiatives to spur AI adoption and build AI talent in the city-state Continue Reading

• January 29, 2024 29Jan2024 News

  Lords question legality of police facial recognition

  Lords committee ‘deeply concerned’ about the rapid expansion of live facial recognition by UK police, which it says is progressing without any real oversight or accountability Continue Reading

• January 29, 2024 29Jan2024 News

  MP demands answers from government minister over second faulty Post Office IT system

  Kevan Jones MP highlighted evidence of injustices caused by a computer system used in Post Office branches prior to the introduction of the controversial Horizon system. Continue Reading

• January 29, 2024 29Jan2024 In Depth

  What developers need to know about LLMs in the enterprise

  We look at the main areas enterprise developers need to consider when building, testing and deploying enterprise applications powered by large language models Continue Reading

• January 26, 2024 26Jan2024 News

  GenAI tools ‘could not exist’ if firms are made to pay copyright

  AI firm Anthropic hits out at copyright lawsuit filed by music publishers, claiming the content ingested into its models falls under ‘fair use’ and that any licensing regime would be too complex and costly Continue Reading

• January 26, 2024 26Jan2024 News

  SAP puts the focus on AI, but cloud is still the key

  ERP giant wants to boost its AI capabilities, but there remains work to be done persuading customers to shift to its cloud offerings Continue Reading

• January 26, 2024 26Jan2024 News

  8x8 enhances experience communications as a service suite

  XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations Continue Reading

• January 26, 2024 26Jan2024 Opinion

  Security Think Tank: Expect more from GenAI in 2024

  But 2024 also feels slightly different; the past 12 months have seen generative AI burst on to the scene, and this year its impact will continue to be felt, says Turnkey Consulting's Harshini Carey. Continue Reading

• January 26, 2024 26Jan2024 Opinion

  Quantum, AI and geopolitical conflict: '24 will be a big year for cyber

  With big trends like quantum, generative AI and geopolitical conflict, 2024 looks set to be a big year in security, but defenders have an unparalleled opportunity to harness these trends for good, says Quorum's Federico Charosky Continue Reading

• January 26, 2024 26Jan2024 News

  Ford Pro accelerates vehicle insights and control

  Commercial division of Ford gasses up connected car offer by expanding suite of telematics productivity solutions to give commercial customers more insight and control over their fleet vehicles Continue Reading

• January 26, 2024 26Jan2024 News

  Akira ransomware gang claims Lush cyber attack

  The Akira ransomware gang claims to have stolen over 100GB of data from cosmetics manufacturer and retailer Lush Continue Reading

• January 26, 2024 26Jan2024 News

  Lawyers carry on Post Office appeals amid uncertainty over government plan to overturn en masse

  Lawyers supporting former subpostmasters said they will continue appealing convictions as normal despite government plan to exonerate hundreds in one go Continue Reading

• January 26, 2024 26Jan2024 News

  UK government consults on age verification tech in alcohol sales

  The government has said it wants to allow the use of digital identities and various age-verification technologies in alcohol sales Continue Reading

• January 26, 2024 26Jan2024 Blog Post

  LLM series - DoiT International: Prompt engineering, not for dummies

  This is a guest post for the Computer Weekly Developer Network written by Sascha Heyer in his capacity as senior machine learning (ML) engineer at DoiT International and oversees machine learning ... Continue Reading

• January 26, 2024 26Jan2024 News

  Wi-Fi HaLow begins real-world commercial IoT deployments

  New Wi-Fi standard to address wide range of IoT applications and offer support for use cases including smart home, smart city, building automation, smart retail, industrial IoT and agriculture technology Continue Reading

• January 26, 2024 26Jan2024 Opinion

  Security Think Tank: What to expect in cyber this year

  Risk arising from insecure generative AI, an explosion in mainstream acceptance of zero-trust, and increasingly tight cyber insurance policies will all be high on the agenda in 2024, writes Forrester senior analyst Alla Valente Continue Reading

• January 26, 2024 26Jan2024 News

  Expert IT witness outsmarted an ‘aggressive’ Post Office to get to truth after inspection ‘madness’

  The Post Office’s attempts to protect the Horizon system are well known, in light of the public inquiry and a recent TV drama, but Computer Weekly can reveal how an IT expert was treated during his investigation of Horizon Continue Reading

• January 26, 2024 26Jan2024 Opinion

  Bulk sender authentication: More vital than ever

  With new guidelines from Google and Yahoo governing bulk emails coming into force in February 2024, here's what you need to know to keep your sales and marketing lists compliant Continue Reading

• January 25, 2024 25Jan2024 News

  Datacentres set to consume third of Ireland’s energy by 2026

  Forecast data from International Energy Agency shines light on how booming demand for datacentres is affecting energy usage levels in different geographies Continue Reading

• January 25, 2024 25Jan2024 News

  Telefónica, Nova Labs launch helium mobile hotspots in Mexico

  Telco’s customer coverage extended in Mexico City and Oaxaca by using existing SIMs to offload mobile data to dedicated extended network Continue Reading

• January 25, 2024 25Jan2024 News

  Additional spectrum needed for 5G-Advanced, 6G networks

  With more advanced mobile infrastructures set to be introduced over the next five years, report suggests wireless industry needs access to more spectrum to support applications such as XR, connected cars and metaverse Continue Reading

• January 25, 2024 25Jan2024 Opinion

  The race to regulate AI: 2024 unpacked

  EU’s AI Act is set to become ‘gold standard’ of AI regulation. Will other countries adopt the same high standards or like the UK opt for a light touch in favour of growth and investment? Continue Reading

• January 25, 2024 25Jan2024 Blog Post

  Job losses may hinder enterprise AI success

  A swathe of recent research shows many believe the rollout of artificial intelligence (AI) will result in job losses and industry disruption.In a new blog Kristalina Georgieva, managing director of ... Continue Reading

• January 25, 2024 25Jan2024 News

  Cisco updates AppDynamics with Smart Agents to tackle sprawl

  As application architectures becomes more distributed, monitoring becomes increasingly complex – Cisco has a plan for simplification Continue Reading

• January 25, 2024 25Jan2024 News

  Bugcrowd sees surge in vulnerability submissions, led by public sector

  Crowdsourced vulnerability disclosure and bug bounty platform Bugcrowd says it saw a 151% uptick in submissions related to government and public sector organisations in 2023 Continue Reading

• January 25, 2024 25Jan2024 News

  Meteoric growth in VSAT, BGAN, SatPhones and 5G mobile devices

  Research finds rapid deployment of non-geostationary orbit networks such as Starlink, Eutelsat OneWeb, and soon Amazon’s Kuiper, quickly advancing innovation in the satellite ground segment Continue Reading

• January 25, 2024 25Jan2024 News

  DSIT unveils forum to drive AI adoption in UK businesses

  UK government launches AI Opportunity Forum with tech and business chiefs to help firms drive up UK productivity through AI Continue Reading

• January 25, 2024 25Jan2024 News

  Tony Blair Institute calls for creation of NHS Data Trust

  The NHS would have a majority stake in the data trust, with additional investment from private sector companies, harnessing anonymised data as a competitive asset, proposes the think thank Continue Reading

• January 25, 2024 25Jan2024 News

  Civil Service must embrace innovation, says Cabinet Office minister

  John Glen sets out plans for Civil Service reform, highlighting a focus on technology and innovation, as he plans to ‘crack the productivity puzzle’ in government Continue Reading

• January 25, 2024 25Jan2024 Opinion

  Mitigating the risks of modern application development

  Organisations need to have visibility over their software supply chain, secure and monitor interfaces to legacy systems and adopt zero trust to mitigate the risks of modern application development Continue Reading

• January 25, 2024 25Jan2024 Opinion

  IT Sustainability Think Tank: Why 2024 should be less about predicting and more about acting

  With 2023 now behind us, it is time to look ahead at what enterprise leaders should be focusing their IT sustainability efforts on during the year ahead Continue Reading

• January 25, 2024 25Jan2024 News

  Virgin Media O2 boosts 4G connectivity in Shetland

  UK operator delivers enhanced mobile coverage to Scottish island businesses and communities as part of its commitment to £1bn programme building and upgrading six masts over the next few months Continue Reading

• January 25, 2024 25Jan2024 In Depth

  Cloud is not always the answer: Five reasons why

  We look at why the cloud is not always the best choice, including for reasons of cost, application suitability, management, data protection and the needs of the business Continue Reading

• January 25, 2024 25Jan2024 Opinion

  Security Think Tank: 2024 is the year we bridge the cyber divide

  ISACA's Steven Sim Kok Leong shares his thoughts on the coming year in cyber security, considering the impact of regulatory change, the evolving role of the CISO, and advances in innovative cyber tech Continue Reading

• January 24, 2024 24Jan2024 News

  WebKit vulnerability sparks Apple’s first major security update of 2024

  A zero-day in the open source WebKit browser engine that powers Safari has sparked Apple’s first major patch roll-out of the new year Continue Reading

• January 24, 2024 24Jan2024 News

  Tēnaka teams with Orange Business to scale coral reef restoration

  Enterprise services arm of global telco looks to allow social business to undertake digital transformation, as well as automate and scale coral reef and marine biodiversity monitoring Continue Reading

• January 24, 2024 24Jan2024 News

  IR35: Contractors call for off-payroll rules to be scrapped in Spring Budget 2024

  A survey of 900 contractors by insurance provider Qdos found that two-thirds want the government to consider scrapping the IR35 rules in the next Budget, which is due to take place in March 2024 Continue Reading

• January 24, 2024 24Jan2024 News

  Southern Water confirms cyber attack after Black Basta claims

  Southern Water, which supplies millions of customers in southeast England, has confirmed it has fallen victim to a cyber attack, although its services appear to be running normally Continue Reading

• January 24, 2024 24Jan2024 News

  Cardiff University expands HPC cluster with Lenovo

  Expansion of university’s Hawk high-performance computing cluster promises to double the performance of some applications Continue Reading

• January 24, 2024 24Jan2024 News

  Inside Cisco’s security platform strategy

  Raj Chopra, senior vice-president of Cisco’s security business, outlines the company’s security platform strategy and how it brought different products together into a single platform Continue Reading

• January 24, 2024 24Jan2024 News

  Uptime Institute predicts 2024 will see datacentre operators start row back on net-zero commitments

  Datacentre resiliency think tank Uptime Insitute predicts 2024 will mark the start of a testing time for operators when it comes to delivering on their net-zero commitments Continue Reading

• January 24, 2024 24Jan2024 News

  Critical vulnerability exposes Fortra GoAnywhere users

  Fortra GoAnywhere MFT users must take steps to address a newly disclosed zero-day vulnerability without delay Continue Reading

• January 24, 2024 24Jan2024 News

  AI will heighten global ransomware threat, says NCSC

  The benefits of artificial intelligence to cyber criminals being well-known, the NCSC now assesses it’s likely AI will soon be widely used to enhance ransomware attacks Continue Reading

• January 24, 2024 24Jan2024 News

  DE-CIX Dallas achieves peak traffic milestone of 1Tbps

  Leading global internet exchange operator achieves new peak traffic record of more through surge due to live-streaming of sports events and the area’s population density and low latency links Continue Reading

• January 24, 2024 24Jan2024 News

  Salesforce’s bug bounty programme paid out $3m in 2023

  Ethical hackers disclosed more than 4,000 vulnerabilities to Salesforce last year through its bug bounty programme, and received over $3m in rewards Continue Reading

• January 24, 2024 24Jan2024 Blog Post

  Have the landline problems at the heart of the Horizon Scandal been addressed?

  Rural sub post offices are still apparently required to use elderly (perhaps aluminium) lines from BT even when full fibre is available from alternative suppliers. This must be addressed if rural ... Continue Reading

• January 24, 2024 24Jan2024 News

  Committee chair asks minister to back ‘Mr Bates clause’ in Post Office compensation legislation

  Select committee chair wants guarantees on financial redress for subpostmasters that suffered in the Horizon scandal Continue Reading

• January 24, 2024 24Jan2024 News

  Altnets, ISPA present telecoms procurement research

  Key UK gigabit target in the balance as report suggests operators can ensure future commercial success built on robust network infrastructure by adopting procurement strategies that supplement in-house operational teams Continue Reading

• January 24, 2024 24Jan2024 Blog Post

  LLM series - Confluent: how to expand (and widen) LLM brain power

  We tend to think of Large Language Models (LLMs) in the context of generative AI as perhaps some form of database or as some kind of an extension to new-age information management. But, as Richard ... Continue Reading

• January 24, 2024 24Jan2024 News

  Cato claims world’s first SASE-based XDR

  Generative AI, detection and response, endpoint protection and new incident response tools headline expansion of core secure access service edge platform beyond networking, threat prevention and data protection Continue Reading

• January 23, 2024 23Jan2024 News

  GitHub: Top tips to make software developers more productive

  Study highlights importance of good documentation and processes, as well as fewer work distractions Continue Reading

• January 23, 2024 23Jan2024 E-Zine

  CW EMEA: Investing in the future

  There is a lot of uncertainty in the world right now, and businesses might be forgiven for taking a cautious approach to their planning. But one thing is certain, and that is that oil-rich countries in the Middle East will continue to invest heavily... Continue Reading

• January 23, 2024 23Jan2024 Podcast

  Podcast: Storage and compliance outlook for 2024

  Interesting times ahead in 2024 as we talk to Mathieu Gorge, CEO of Vigitrust, about updates to EU regs, PCI, NIST, post-Brexit divergence and 60 national elections across the globe Continue Reading

• January 23, 2024 23Jan2024 In Depth

  Expert guide to e-discovery

  An expert guide to why your organisation needs an electronic discovery policy and how to go about creating one Continue Reading

• January 23, 2024 23Jan2024 News

  NVM Express boosts computational storage standards

  New command sets allow for computational storage with NVMe flash and includes frameworks to allow local memory usage in processing workloads on storage hardware Continue Reading

• January 23, 2024 23Jan2024 News

  Treat cyber risk like financial or legal issue, says UK government

  UK government and NCSC launch proposed code of practice on cyber security governance to help directors and business leaders toughen their defences Continue Reading

• January 23, 2024 23Jan2024 News

  Neos Networks enhances purchasing with API ordering and ‘quantum quoting’

  Features added to Neos Networks customer provision tool aim to simplify the overall wholesale buying experience through increased personalisation and parity between portal and API purchasing Continue Reading

• January 23, 2024 23Jan2024 Blog Post

  Knowledge Management 2.0: have we found a way to make KM work?

  This is a blogpost by Jim Webber, Chief Scientist at Neo4j, on how tech has finally caught up with ideas. To a computer, classifying things in the real world can be a bit of a puzzle. We’ve taught ... Continue Reading

• January 23, 2024 23Jan2024 News

  Vodafone, Qualcomm, Xiaomi claim European first for enhanced 5G uplink

  Test by leading European mobile operator, mobile platform provider and handset manufacturer said to result in mobile customers being able to receive faster 5G upload speeds Continue Reading

• January 23, 2024 23Jan2024 News

  Leak of 26 billion records may prove to be ‘mother of all breaches’

  The discovery of a dataset comprising 26 billion stolen records may prove to be record-breaking in both its size and the danger it poses to ordinary people Continue Reading

• January 23, 2024 23Jan2024 In Depth

  GenAI outlook: Expect industry disruption and job cuts

  It’s early days for generative AI, but as the technology becomes more pervasive, the business services sector is likely to experience big changes Continue Reading

• January 23, 2024 23Jan2024 News

  EXA bolsters transatlantic cable presence

  Digital infrastructure platform launches new cable route and inks point of presence deal to bolster options in connecting Europe and North America, looking to enable businesses to traverse the digital landscape faster and more efficiently Continue Reading

• January 23, 2024 23Jan2024 News

  UN chief blasts AI companies for reckless pursuit of profit

  The United Nations general secretary has blasted technology companies and governments for pursuing their own narrow interests in artificial intelligence without any consideration of the common good, as part of wider call to reform global governance Continue Reading

• January 23, 2024 23Jan2024 News

  SEC bitcoin hack was result of SIM-swapping

  A cyber attack on the US financial regulator earlier in January 2024 occurred after hackers took over one of its mobile phone accounts in a so-called SIM-swapping attack Continue Reading

• January 23, 2024 23Jan2024 Blog Post

  LLM series - Perforce: How to culture an AI mindset

  This is a guest post for the Computer Weekly Developer Network written by Rod Cope in his capacity as chief technology officer at Perforce. Cope writes in full as follows… Generative AI is giving ... Continue Reading

• January 23, 2024 23Jan2024 E-Zine

  Davos 2024: AI disinformation tops global risks

  In this week’s Computer Weekly, AI-generated disinformation and misinformation will be the top risks for businesses, governments and the public over the next two years, according to the World Economic Forum. Intel’s CTO discusses the chip maker’s ... Continue Reading

• January 22, 2024 22Jan2024 E-Handbook

  CISO Success Stories: How security leaders are tackling evolving cyber threats

  The cyber threat landscape facing chief information security officers (CISOs) has morphed into a rapidly evolving beast, fuelled by the breakneck pace of digital transformation.
  
  Add to that a cyber talent shortage and increasingly ... Continue Reading

• January 22, 2024 22Jan2024 News

  SolarWinds hackers attack Microsoft in apparent recon mission

  Russian-backed threat actor behind infamous 2020 SolarWinds Sunburst intrusion hacked into Microsoft’s systems, apparently in an attempt to get hold of intel on themselves Continue Reading

• January 22, 2024 22Jan2024 News

  Vocus rolls out 1.6 Tbps technology to light up Australia

  Australian network services provider deploying coherent optical technology to meet growing demands for bandwidth and cut energy usage across the network’s long-haul and metro links from Brisbane to Perth Continue Reading

• January 22, 2024 22Jan2024 News

  Dutch companies not ready for AI

  Many Dutch organisations are not ready to start working with AI, according to the Cisco AI Readiness Index Continue Reading

• January 22, 2024 22Jan2024 In Depth

  CES 2024: Rubber hits the road for the connected car

  The world’s leading consumer electronics show has changed – from connected kitchens and cleaners, it is now, say some, the Detroit Auto Show on steroids. We see which roads are about to be taken in this new space for computing Continue Reading

• January 22, 2024 22Jan2024 News

  Nokia, Etisalat by e& complete first Middle East Cloud RAN trial

  Benchmark in key, strategic territory for communications in trial of cloud-based radio access network technology using In-Line acceleration realised by leading regional operator’s network Continue Reading

• January 22, 2024 22Jan2024 News

  Upgraded Arabic large language model is twice as big

  Techniques that were used to double the power of what was already the largest LLM for Arabic can now be applied to other languages whose native speakers do not yet have access to AI Continue Reading

• January 22, 2024 22Jan2024 News

  PAC calls on MoD to fix inventory management IT

  The Public Accounts Committee is concerned that the ageing and fragmented IT systems used in the MoD’s inventory management puts front-line forces at significant risk Continue Reading

• January 22, 2024 22Jan2024 Blog Post

  LLM series - Iterate.ai on honing developer strategies

  This is a guest post written for the Computer Weekly Developer Network by Shomron Jacob in his position as head of applied Machine Learning and platform at Iterate.ai.  Iterate.ai is known as a ... Continue Reading

• January 22, 2024 22Jan2024 News

  Openreach accelerates digital network roll-out

  Added vigour to UK’s largest broadband provider’s digital network transformation play, with latest tranche of exchanges across furthest reaches of UK now able to offer digital comms based on full-fibre networks Continue Reading

• January 22, 2024 22Jan2024 News

  AI ushering new era of intelligent CX

  Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm Continue Reading

• January 22, 2024 22Jan2024 News

  Fujitsu agrees to support former subpostmasters’ families beyond financial redress

  Fujitsu will meet with victims of the Post Office scandal and their representatives to discuss what the IT giant can do for them beyond financial redress Continue Reading

• January 22, 2024 22Jan2024 News

  Chat control: Tech companies warn ministers over EU encryption plans

  Tech companies have written to EU ministers to urge them to back the European Parliament, rather than the European Commission, over proposed regulations to police child abuse Continue Reading