E-commerce technology

Amazon Mechanical Turk workers suspended without explanation

A likely glitch in Amazon Payments resulted in hundreds of Mechanical Turk workers being suspended from the platform without proper explanation or pay Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Fraud and scam complaints hit highest ever level in UK

The Financial Ombudsman Service says it recorded almost 9,000 complaints about fraud and scams from April to June, the most ever recorded Continue Reading

By

• Alex Scroxton, Security Editor

Interview: Currys CIO Andy Gamble on AI strategy

The CIO of Currys on the four pillars of the retailer’s artificial intelligence strategy and how generative AI can enable staff to be the best versions of themselves Continue Reading

By

• Ben Sillitoe

Google's cookie conundrum: What comes next?

Google's revised approach to third-party cookies shouldn't come as a surprise, and may also be welcome Continue Reading

By

• Christian Ward

Court document reveals Google’s strategy to dodge Department of Justice

Google got away with various practices to avoid scrutiny from regulators, but has been found guilty of acting in an anti-competitive way in the US Continue Reading

By

• Cliff Saran, Managing Editor

WTO digital trade agreement aims to modernise global commerce

A digital trade deal negotiated over five years at the World Trade Organization has been signed by 91 countries, laying the groundwork for a new global digital trade regime Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Chrome cookies reprieved amid Google Privacy Sandbox changes

Google abruptly changes tack on third-party cookies in its Chrome web browser, cancelling plans to deprecate them in favour of an unspecified ‘new experience’ for users Continue Reading

By

• Alex Scroxton, Security Editor

Public awareness of ID security grows, but big obstacles remain

Consumers are improving their awareness of the issues around digital identity security, but there are still some big issues preventing many from doing better, according to an Okta report Continue Reading

By

• Alex Scroxton, Security Editor

The pros, cons and misconceptions of dynamic pricing for retailers

The terms dynamic pricing and surge pricing are often conflated, leaving retailers battling against misconceptions and angry consumers as they use technology to implement price flexibility across their stores Continue Reading

By

• Glynn Davis

CDO interview: Sophie Gallay, global data and client IT director, Etam

The French retailer has some catching up to do on its data strategy and digital transformation – and its new data chief has an ambitious roadmap to deliver on data science, business intelligence and artificial intelligence Continue Reading

By

• Mark Samuels

European data chief prepares bid to get UK to join EU digital single market

Data initiative Gaia-X is trying to plug the UK into a planned digital European single market, as the EU seeks to extend the reach of vast and controversial data laws over global supply chains Continue Reading

By

• Mark Ballard

Executive interview: Richard Wazacz, CEO, Travelex

The data-savvy chief executive is rebuilding Travelex as an omnichannel, digital business after the company foundered during the pandemic Continue Reading

By

• Mark Samuels

Interview: EU data chief Ulrich Ahle on obstacles to Europe’s digital single market

EU data scheme Gaia-X is trying to plug the UK into Europe’s planned digital single market as opposition mounts to efforts to extend the reach of Europe’s vast and controversial data laws over global supply chains Continue Reading

By

• Mark Ballard

Norway bolsters digital transformation drive

Norway’s government backs digital transformation with major capital investment this year Continue Reading

By

• Gerard O'Dwyer

Data, online delivery and the search for continual e-commerce improvement

Retailers and carriers met for the annual Delivery Conference in February, discussing how to use tech and data to drive improvements in e-commerce Continue Reading

By

• Ben Sillitoe

affinity marketing

Affinity marketing is a type of direct marketing in which a business forms a partnership with an organization to provide goods or services in exchange for access to a new market. Continue Reading

By

• Katie Terrell Hanna

European Parliament approves platform worker directive

The approval of the platform worker directive gives member states two years to incorporate its measures into their national legislation, which includes provisions on how to classify the employment of gig workers and deploy algorithmic decision-making at work Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Alphabet earnings show drive to boost Google Cloud and AI adoption

The parent company of Google has increased artificial intelligence R&D spending and raised cloud sales commissions to boost adoption of Google Cloud Continue Reading

By

• Cliff Saran, Managing Editor

Amazon lobbyists banned from European Parliament

Amazon lobbyists have had their access badges to the European Parliament revoked, following allegedly repeated refusals to engage with lawmakers on issues around working conditions and rights Continue Reading

How to create an omnichannel marketing strategy

Marketers often struggle with the complexities of omnichannel implementation. To get started, they can set their business goals and invest in the right technologies. Continue Reading

By

• Griffin LaFleur, Swing Education

Nationwide building society falls victim to IT outage

Nationwide joins McDonald’s, Greggs, Sainsbury’s and Tesco as the fifth major high street name to experience an IT service outage in the space of a week Continue Reading

By

• Alex Scroxton, Security Editor

US sues Apple, alleging smartphone monopoly

A major legal action against Apple over its dominance of the smartphone market has kicked off in the US, alleging anticompetitive practices on Apple’s part that have damaged the sector and restricted consumer choice Continue Reading

By

• Alex Scroxton, Security Editor

B2B (business to business)

B2B (business-to-business) is a type of commerce involving the exchange of products, services or information between businesses, rather than from business to consumer (B2C). Continue Reading

By

• Cameron Hashemi-Pour, Site Editor
• TechTarget Contributor

TechUK calls for next government to introduce ‘industrial strategy’ for AI

Trade group TechUK publishes blueprint calling for winner of next election to boost tech startups, digitise government services and accelerate technology R&D Continue Reading

By

• Bill Goodwin, Computer Weekly

How AllSaints, L’Oreal and Deliveroo are using AI to improve CX

From fuelling chatbots and digital assistants, to helping with retail media targeting, retailers continue to announce ways artificial intelligence is helping them boost customer experiences online Continue Reading

By

• Ben Sillitoe

Amazon lobbyists banned from European Parliament

Amazon lobbyists have had their access badges to the European Parliament revoked, following allegedly repeated refusals to engage with lawmakers on issues around working conditions and rights Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Flying into cloud – EasyJet’s journey out of the datacentre to AI

In this week’s Computer Weekly, we find out how EasyJet fills an aircraft every 10 seconds while migrating to the cloud and introducing AI. There’s only 283 years to go until we have a diverse IT workforce – we find out why. And we examine how the UK anti-trust investigation into the cloud market could hit the big hyperscalers. Read the issue now. Continue Reading

Crew Clothing head of IT: ‘The projects don’t stop’

Crew Clothing parted ways with its senior leadership team in 2023, but there is a clear roadmap in place for technology transformation – and it doesn’t involve an ERP system Continue Reading

By

• Ben Sillitoe

Retail’s Big Show: Reporting from the retail technology front line

What themes will we be seeing in the retail tech space over the next year according to the 2024 National Retail Federation’s Big Show? Continue Reading

By

• Glynn Davis

Top metaverse investors and how to start investing

Would-be metaverse investors have many ways to get in on the action. Read our coverage of the metaverse's top investors, direct investing opportunities and investment risks. Continue Reading

By

• Ashwin Krishnan, StandOutin90Sec

How will the metaverse affect the future of work?

Virtual field trips to the Louvre for inspiration, accelerated learning, onboarding reimagined -- how will the metaverse change our working environments and when? It depends. Continue Reading

By

• George Lawton

All eyes are on the Post Office scandal – at last

In this week’s Computer Weekly, 15 years since we first revealed the plight of subpostmasters, and four years since their High Court victory, the UK public and government are getting behind the victims, thanks to a TV dramatisation of the scandal. We look at government plans to quash convictions, and analyse the role of Horizon IT supplier Fujitsu in how the Post Office scandal developed. Read the issue now. Continue Reading

Top 10 retail technology stories of 2023

Computer Weekly looks at what 2023 had in store for the retail industry – a year of financial uncertainty and increasing cost of living has made consumers ever more demanding, so how are retailers using tech to cope? Continue Reading

By

• Clare McDonald, Business Editor

Top 10 financial services and fintech stories of 2023

Generative AI is the buzzword on every financial services IT professional’s lips as the technology promises to accelerate the ongoing fintech revolution Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Orange Business boosts digital ambitions with Expertime acquisition

Acquisition of consulting company by business services division of global telco becomes latest part of strategic ambition to accelerate growth in digital services and support growth in digital, public cloud, AI and data Continue Reading

By

• Joe O’Halloran, Computer Weekly

e-commerce

E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet. Continue Reading

By

• Cameron Hashemi-Pour, Site Editor
• Ben Lutkevich, Site Editor

Currys data strategy takes major step forward with launch of Connected Media

Data is the foundation for the future success of the new Currys retail media platform, as the tech retailer’s CDO explains Continue Reading

By

• Ben Sillitoe

CIO interview: Sasha Jory, Hastings Direct

For a company aiming to be the biggest digital insurer in the UK, that means going cloud-first, and focusing on innovation for both customers and employees Continue Reading

By

• Mark Samuels

Cyber and remote working: How Covid moved the cursor

Remote working has enabled people to work from almost anywhere but has piled pressure on cyber pros. Three years after Covid, how are best practices evolving and what can we expect going forward? Continue Reading

By

• Lionel Garacotche

Government’s Online Fraud Charter welcomed

The government has corralled 11 of the largest tech platforms in the world to commit to its Online Fraud Charter, designed to tackle online scams, fake adverts, and more Continue Reading

By

• Alex Scroxton, Security Editor

Cancer Research UK uses AWS for payments and trial search function

Charity Cancer Research UK has been using AWS to make its donations platform more scalable, as well as making it easier for patients to find clinical trials Continue Reading

By

• Clare McDonald, Business Editor

BlackCat affiliate seen using malvertising to spread ransomware

Researchers at eSentire identified a wave activity from an ALPHV/BlackCat ransomware affiliate which has adopted a somewhat unusual approach to delivering its locker Continue Reading

By

• Alex Scroxton, Security Editor

Where tech can smooth out the retail returns process

New tech from supply chain companies, M&A activity among logistics firms, and H&M’s new fees show product returns is the retail industry debate that keeps coming back Continue Reading

By

• Ben Sillitoe

Million Brits could lose access to bank branch if closure rate continues

Even people in urban constituencies could lose access to a local bank branch, according to research Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

NCSC makes annual Black Friday plea to consumers

Ahead of the annual festival of retail avarice, the NCSC is once again asking consumers to do the bare minimum to avoid falling victim to scams Continue Reading

By

• Alex Scroxton, Security Editor

Over a quarter of UK adults use buy now, pay later fintechs

Latest research from UK financial services regulator shows BNPL more likely to be used by people experiencing financial difficulty Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Retailers and customers alike open to AI, but calls for caution

Retail-related studies into AI’s influence suggest its capabilities are welcome by the sector and shoppers alike – but tech leaders advise treading cautiously Continue Reading

By

• Ben Sillitoe

Insights from launching a developer-led bank

A software developer's approach to building a bank in the digital age. Continue Reading

By

• David Jarvis

The most important law you’ve never heard of - the Electronic Trade Documents Act

The UK's Electronic Trade Documents Act has come into force, and it promises to make international trading easier, cheaper, faster and greener - but only if companies and government adopt its measures Continue Reading

By

• Lord Chris Holmes

Ending the online fraud epidemic

A different approach to managing personal data across the web is possible - and it could minimise online fraud, boost e-commerce, and help make the web more secure. So why isn't the government doing it? Continue Reading

By

• Jon Nash, Demos

Number of UK contactless payments rose by 30% last year

UK consumers are increasingly making contactless payments, with the number of payments using the technology up 30% last year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

European fintech investment plummets, but more sustainable future lies ahead

Investment in European fintechs has seen a dramatic drop, but a more sustainable sector will result from investment discipline Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hyundai to launch in-car payments in US

Hyundai will launch an in-car payments service in the US when the company’s latest car model is launched next year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ducktail social media marketing malware rears its head again

Use of the Ducktail infostealer, which first popped up in 2022 targeting Meta Business accounts, seems to be increasing Continue Reading

By

• Alex Scroxton, Security Editor

July sees huge jump in open banking payments

The number of open banking payments in the UK have doubled over the past year, according to latest figures Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Innovative UK SMEs spend half of turnover on tech

UK SMEs are increasing spending on technology, with dedicated IT teams set up to enable them to keep pace with tech change Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Rise in fraudsters spoofing the websites of leading UK banks

Despite safeguards to protect customers from scams, UK retail banks are still seeing high volumes of fake phishing websites exploiting their brands, and the problem seems to be increasing in scope and scale Continue Reading

By

• Alex Scroxton, Security Editor

Online Safety Bill screening measures amount to ‘prior restraint’

The Open Rights Group is calling on Parliament to reform the Online Safety Bill, on the basis that its content-screening measures would amount to “prior restraint” on freedom of expression Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

11 social commerce statistics for 2023

As consumers spend an increasing amount of time on social media, it's important for brands to meet them where they are and integrate social commerce into marketing strategies. Continue Reading

By

• Griffin LaFleur, Swing Education

Ofcom’s online safety preparedness efforts hobbled by government

Despite Ofcom’s progress so far, UK government changes to the scope and timetable of the Online Safety Bill are hobbling the ability of the regulator to successfully prepare for the new regime Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

‘Political lethargy’ to blame for digital exclusion, says Lords

A House of Lords report about digital exclusion across the UK has blamed slow and undedicated government intervention for the extent of digital exclusion Continue Reading

By

• Clare McDonald, Business Editor

Retail tech transformation: Winning boardroom hearts and minds

Retail tech leaders from Sweaty Betty and Selfridges discuss levers to pull and tactics to adopt when influencing the boardroom on transformation projects Continue Reading

By

• Ben Sillitoe

Interview: Paul Cooper, director of technology operations, River Island

Retailer River Island has had a recent in-store technology overhaul, making it easier for shop staff to cater to customers Continue Reading

By

• Clare McDonald, Business Editor

Prime minister Rishi Sunak faces pressure from banks to force tech firms to pay for online fraud

The UK’s major banks have told the prime minister to force tech firms to do more to prevent fraud that the banks end up paying for Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Collaboration in finance sector develops prototype API for digital currency

The Bank for International Settlements and the Bank of England worked with private sector on central bank digital currency experiment Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

TSB calls on Meta to intervene and protect users from fraud losses of £250m this year

TSB is the latest bank to demand more action from social media sector in helping to reduce online fraud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Banks still investing heavily in legacy payments systems

Banks are missing out on additional revenues through payment services because they are stuck with inflexible legacy payments systems. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Delivery charges and slow payments have customers abandoning baskets

Customer expectation has been on the rise, both on and offline, and no-code automation firm Primer finds there are several reasons why consumers are choosing not to checkout Continue Reading

By

• Clare McDonald, Business Editor

Open banking regulator sets out next steps

Plans for ongoing evolution of the UK open banking sector have been set out by regulator in bid to grow the open banking sector in a ‘safe, scalable and economically sustainable way’ Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lloyds Bank calls on tech companies to control social media ‘wild west’

Lloyds Banking Group is calling on tech giants to step forward in the fight against online fraud, which emanates in the social media ‘wild west’ Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Digital channels thriving for M&S but profits down

Many of M&S’s digital offerings have gained more users over the past year, but after a long programme of transformation, profits are still smaller this year than last Continue Reading

By

• Clare McDonald, Business Editor

Microsoft and Google go into battle for enterprise AI

In this week’s Computer Weekly, as developments in generative AI accelerate, Microsoft and Google have each unveiled their plans around enterprise applications. Nobody doubts the importance of digital transformation – but experts say it won’t work without cultural change as well. And we examine the emerging practice of FinOps as part of cloud automation projects. Read the issue now. Continue Reading

Online sales suffer as consumers hit shops for bargains

While overall shopping figures saw year-on-year growth in April 2023, online sales took a hit as shoppers look for cheaper goods in stores Continue Reading

By

• Clare McDonald, Business Editor

Open banking use to increase 470% in next four years, driven from Europe

Europe is leading the surge in the take-up of API-based open banking services, according to Juniper Research Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Age UK calls for physical banking hubs as older people demand face-to-face banking

UK charity calls for banks and government to speed up the introduction of physical banking hubs as research reveals millions of older people don’t bank online Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Researchers see surge in scam websites linked to coronation

Scammers and fraudsters continue to take advantage of large public events, with the coronation of King Charles III no exception Continue Reading

By

• Alex Scroxton, Security Editor

The role of AI as an everyday life assistant

We speak to the co-author of a book that explores the idea of artificial intelligence-powered automation that enables machines to become customers Continue Reading

By

• Cliff Saran, Managing Editor

Online makes up 25% of retail sales three months in row

The percentage of all retail sales made online remains steady at around a quarter this year, though cost of living is affecting customer behaviour Continue Reading

By

• Clare McDonald, Business Editor

Fintechs get more certainty about open banking’s future direction

Fintechs have welcomed the UK open banking regulators recommendations for the future of the sector Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The CIO challenges brought by e-commerce in Kuwait

E-commerce is growing fast in Kuwait, resulting in new challenges for CIOs in the retail sector Continue Reading

By

• Pat Brans, Pat Brans Associates/Grenoble Ecole de Management

Next-gen AI: A Computer Weekly Downtime Upload podcast

Mark Raskino, co-author of When Machines Become Customers, discusses machine-to-machine commerce Continue Reading

By

• Cliff Saran, Managing Editor

Nordic app-based bank offloads its peer-to-peer lending business

Danish fintech Lunar has sold its peer-to-peer lending business to Sweden’s SaveLend Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How millions of consumers and businesses are using open banking

SMEs and consumers are increasingly turning to open banking services to help them manage their businesses and lives Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Barclays makes further cut to branch network

Barclays cuts another 14 branches from its network as it continues to see a migration to digital banking channels Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Over a third of UK’s online transactions used digital wallets

Mobile phone-based digital wallets are fast becoming a preferred method of buying goods and services online Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Trust: easy to lose, hard to recover

Here are just a few of the topics that my fellow Freeformers and I have enjoyed researching and writing about in recent years: network security, SD-WAN, digital identity, smart wallets, digital ... Continue Reading

By

• Bryan Betts, Freeform Dynamics

US bakery pilots Amazon tech for palm payments

Amazon's palm-scanning authentication technology is being used by US bakery and café chain to boost use of its loyalty programme Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

transaction

In computing, a transaction is a set of related tasks treated as a single action. Continue Reading

By

• Robert Sheldon

Central bank digital currency use set to soar over next seven years

The use of central bank-backed digital currencies is set to explode over the next seven years as governments drive adoption to increase financial inclusion Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Face tech – recognising the retail opportunity

From age verification to catching criminals, how are retailers using facial recognition technology to push forward their businesses? Continue Reading

By

• Glynn Davis

Can the UK keep its fintech crown?

In this week’s Computer Weekly, two years after the Kalifa report laid out a roadmap for continued fintech sector growth, UK entrepreneurs and startups are worried about the lack of progress. We look at the top tech trends in retail and find out which companies are leading the way. And we examine six ways to slash IT emissions. Read the issue now. Continue Reading

Fintech industry calls for regulatory change to help struggling consumers

Fintech trade body calls for regulatory changes to allow fintechs to broaden services for people struggling in the cost-of-living crisis Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Salt Labs identifies OAuth security flaw within Booking.com

Security flaw in Booking.com OAuth implementation could be used to launch account takeovers, but researchers discovered and flagged the issue before it could be exploited in the wild Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Two years on from the Kalifa report, UK fintechs speak out

Two years after the UK government’s Kalifa fintech report, entrepreneurs warn of a continuing Brexit headache and slow regulatory reform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Seven million people in UK used open banking services in 2022

More than seven million people used services that harnessed open banking last year, with 1.2 million of these first-time users Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Online makes up a quarter of retail sales in January 2023

Online shopping makes up a quarter of all retail volumes in the first month of 2023, but retail is still rocky as the cost of living rises Continue Reading

By

• Clare McDonald, Business Editor

App-based Zopa bank buys BNPL fintech

App-based Zopa bank is adding a buy now, pay layer platform to its technology stack through its first acquisition Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK saw fintech investment collapse in 2022, but is still a world leader

Fintech investment in the UK sees steep drop, but the country was still a top destination for capital Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

‘Buy now, pay later’ crackdown in the making

The finance regulator has proposed bringing ‘buy now, pay later’ providers within its regulatory remit Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Payment tech provider opens Finnish tech hub

Nordic payment tech supplier opens a hub in the Finnish city of Espoo to access expertise Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA